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Coimbatore

    GSA Front Office - Coimbatore, India - Accor

    Accor
    Accor Coimbatore, India

    3 days ago

    Accor background
    Full time
    Description

    Company Description

    Job Description

    Front Office Operation

  • Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues
  • Check that all Front Office employees report to work punctually and are well groomed before each of their shift
  • Conduct daily briefings and ensure that all pertinent information is well received by team members
  • Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions
  • Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
  • Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
  • Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
  • Liaise with Finance Department to ensure that credit procedures are properly carried out
  • Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
  • Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling
  • Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards
  • Handle all guest correspondences and ensure prompt follow-ups
  • Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times

    • Team Management

  • Interview, select and recruit Front Office employees
  • Identify and develop team members with potential
  • Conduct performance review with the team
  • Constantly monitor team members' appearance, attitude and degree of professionalism
  • Prepare detailed induction programs for new employees
  • Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
  • Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
  • Prepare payroll and gratuity reports
  • Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

    • Other Responsibilities

  • Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
  • Be well versed in hotel fire & life safety/emergency procedures
  • Attend all briefings, meetings and trainings as assigned by management
  • Report for duty on time wearing clean and complete uniform at all times
  • Maintain a high standard of personal appearance and hygiene at all times
  • Perform other reasonable duties assigned by the Management of the Hotel
    • Qualifications

    Bachelor in Hospitality

    Additional Information

    experience is an asset
    Prior experience working with Opera or a related system
    Strong interpersonal and problem solving abilities
    Fluency in English, additional languages are a plus

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