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    Network Engineer - Chennai, India - Movate

    Movate
    Movate Chennai, India

    6 days ago

    Default job background
    Technology / Internet
    Description

    Position: Engineer - Networking

    Job Location: Chennai - Perungalathur

    Shift Timings: Night Shift

    Interview process: Tech discussion -> Managerial discussion

    Roles & Responsibilities


    • Troubleshoot all Level 1/ 2 Calls from customers.


    • Ensure consistent customer satisfaction.


    • Document all communication with customers in the CRM.


    • Notify/Discuss with TL/Manager on tickets that require assistance.


    • Timely handoff (escalation) of cases that require technical escalation to L3 TAC.


    • Plan and constantly work on upgrading tech and product expertise.


    • Contribute to the knowledge base/ Tech Forum

    Basic Skill Set:


    • Good communication skills


    • Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP,


    • FTP, TFTP).
    • Experience in VLANS, Tagging - IEEE 802.1q, 802.3ad, 802.1d,802.1w.


    • Experience in IPSEC VPN/SSL-VPN/NAT/GRE/


    • Experience on routing protocols - RIP V1/V2, OSPF, BGP


    • CCNA, CCNP, Checkpoint Certification, CCSP certifications

    Benefits of Joining Enterprise Support at CSS Corp:


    • Choice of technology development program available for specializing in engineering support for all engineers.


    • CSS provides multi technology career streams for growth of the Engineers.


    • Performance based bonus programs.


    • Opportunity to move across technologies and product lines using CSS Corp career track program.


    • Growth Opportunities to Infrastructure Management services, Consumer tech support services and enterprise technologies services.

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