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Gurgaon

    Head - Quality, Service Excellence & Innovation - Gurugram, India - Max Life Insurance Company Limited

    Max Life Insurance Company Limited
    Max Life Insurance Company Limited Gurugram, India

    4 days ago

    Default job background
    Technology / Internet
    Description

    KEY RESPONSIBILITIES

    Quality

    • Lead the development & implementation of comprehensive quality strategies aligned with organizational goals and industry best practices.
    • Build a culture of Quality as a way of life by showcasing capabilities in wider industry and internally with senior leadership through ongoing communication and participation in relevant industry awards. Organizing POY to recognize efforts and promote quality culture.
    • Drive big ticket cross functional projects ensuring project rigor and traction to deliver significant business impact thereby improving Cost, Revenue, Customer experience and Compliance related measures
    • Undertake opportunities to root cause and reduce defects, process efficiencies and improving effectiveness of processes by using quality tools
    • Identify emerging trends, market opportunities, and industry best practices to drive innovation and drive competitive advantage.
    • Build and lead a high performing quality team, providing guidance, coaching, and training to ensure team members have the skills and knowledge required to meet objectives
    • Support and drive skill building on contemporary project management techniques in the organization through training
    • Analyze and provide insights to drive specific actions based on customer feedback as received through various listening posts Training
    • Develop & execute strategic plans pertaining to functional training in alignment with Non distribution's goals & objectives
    • Provide vision & direction to the functional team, ensuring clarity of purpose and alignment with overall business strategy
    • Provide mentorship, coaching and development opportunities to build a strong talent pipeline and enhance training team capability.
    • Develop & implement action plan to create a pull for 'Max Life Learning Academy' & create a robust content library.
    • Lead end to end content strategy for training function Business Process Management
    • Monitor & lead team responsible for documentation, adherence of critical processes & audits.
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