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    Manager Client Servicing and Operations - mumbai, India - Shobiz Experiential Communications Pvt. Ltd.

    Shobiz Experiential Communications Pvt. Ltd.
    Shobiz Experiential Communications Pvt. Ltd. mumbai, India

    22 seconds ago

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    Description
    Description

    :

    Account Manager is responsible for the day-to-day execution of client projects. May serve as the daily contact between client and agency.

    • Proactive in developing and maintaining a close and productive relationship with key client contacts, acting with integrity at all times and including the SAM or AD in communications as appropriate.
    • Develops a thorough understanding of the client's business and be proactive in maintaining and sharing your knowledge of the industry in which they operate.
    • Ensures client requests are dealt with promptly and developed into internal briefs by you and your team, distinguishing between a good and poor client brief and proactively ensuring clarity on agreed actions
    • Ensures to gain client signoff at the relevant project stages, involving the SAM/AD when appropriate
    • Ensures the work that you send to the client and that of anyone you oversee, is completed in a timely fashion and is of the upmost quality, with high levels of accuracy, attention to detail and relevance to brief 3⁄4 Before a project leaves the agency, ensures that all mandatory requirements have been considered and acted upon in order to gain sign off by the relevant Production Lead and client
    • Identifies and solves problems as they arise, appreciating when it is appropriate to involve or notify the SAM and / or the AD
    • Checks contact reports of key meetings and telephone conversations prepared by your team, ensuring these are issued to the client within 2448 hours
    • Proactively manages jobs and the Production Schedule, to ensure that they are scheduled on time, to budget and are monitored using appropriate administration procedures
    • Supports those overseen in the prioritization of their tasks, in line with the wider Account Handling Team's activity and objectives, to ensure team deadlines are met. Where necessary, proactively liaises with the SAM and / or AD to ensure priorities are aligned
    • Ensures research and background information is prepared the team, for briefs / pitches / presentations as appropriate. Demonstrates capability in contributing to such meetings as needed
    • Works with a multidisciplinary team, developing strong working relationships with the Production Team to ensure they can add value and client requirements are managed to realistic timescales and associated budgets are appropriate. Oversees this activity within your team as necessary
    • Supports the SAM and / or AD and working with the Insights & Planning Team, proactively develops understanding of strategy and how this applies to the projects you are delivering. Applies and relay this knowledge in an appropriate way
    • Proactive in identifying and progressing new business opportunities Administration and financial management
    • Monitors ongoing costs throughout individual campaigns
    • Ensures accurate quotations for production are produced and distributed at the beginning of any campaign, by you and those that you oversee
    • Proactively manages the maintenance of job numbers and job records
    • Produces accurate and timely invoices, proactively dealing with any billing or financial queries as appropriate
    • Ensures a systematic and efficient filing system is maintained
    • Mentor Junior Account Handlers in managing project finances appropriately
    Contract Type
    :
    Permanent
    Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job.
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