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    Call Centre Executive - Hyderabad, India - Kheyti

    Kheyti
    Kheyti Hyderabad, India

    2 days ago

    Default job background
    Description

    Call Centre Executive

    Looking for executives who want to take up a support function role in the call centre division in a fast growing agri-startup



    Kheyti and our promise

    • We exist to increase incomes for farmers affected by climate change - currently building this. We wish to see every farmer be climate-smart. We are working on 3 biggest challenges of our time - climate change, livelihoods & food security
    • Read more by NatGeo, Mint, Outlook
    • Leadership is globally trained (Mulago, Kellogg, Columbia) & locally experienced (10+ years building agri startups). TED, Elevate, Forbes 30U30.
    • Our team is extremely passionate about solving the problems of agriculture. We value people with this passion and an attitude of entrepreneurship & servant leadership. We focus on their growth and give flexibility.

    What you will do

    • Handle all inbound calls coming from Kheyti's current and potential farmers
    • Identify the needs of customers, resolve issues, and provide solutions with a clear timeline
    • Assist farmers in their basic agronomy and other greenhouse-related queries
    • Escalate to service team and sales team based on type of request from farmer
    • Establish long-lasting, trusting connections by listening empathetically and communicating professionally
    • Update all the data of customers into the CRM so we have a record of all communication
    • Follow up with teams to get work done

    Ideal persona

    Qualifications

    • Any Bachelors degree from a recognized institute, preferably agriculture graduate
    • Willingness to live and work in rural India
    • Very good communication skills
    • Very good data management skills

    Attitudes / Ambitions

    • Go-getter attitude - Someone who delivers on what they say they will do and who will do everything needed to fulfil the need of the customer
    • Farmer centricity - someone who can easily make rapport with rural people
    • Listening - someone who is patient and can listen to customers in any situtation

    Process

    1. Application:
    2. Resume shortlist
    3. Round 1 interview
    4. Field Visit
    5. Round 2 interview

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