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    Client Success Manager - pune, India - NewVision Software

    NewVision Software
    NewVision Software pune, India

    6 days ago

    Default job background
    Technology / Internet
    Description

    Job Title : Client Success Manager

    Experience Level: 10+ years

    Location - Magarpatta City IT Park, Pune


    Responsibilitie

    • s:
      Farm
    • ingUnderstand the clients business strategy and business needs/requireme
    • ntsMap NewVisions capabilities to clients requirements and find ways where we can add val
    • ue.Create opportunities for growth, respond to client asks like
    • RFPManage the deal proc
    • essManage contract
    • ingRelationship Managem
    • entBe the point of contact for the client and the primary point of escalat
    • ionSet up governance for the client engagements and manage them by working with deliver t
    • eamManage regular reporting, governance meeting and client engagem
    • entManage C
    • SATOperati
    • onsManage billing and invoicing by working with NV PMO t
    • eamMonthly contractual report
    • ingManage client renewal process and take necessary steps to facilitate long-term continu

    ity
    Qualifications & Experie

    • nce:Strong communication skills in Eng
    • lishGood interpersonal and relationship sk
    • illsTeam player and hus
    • tlerOverall years of experi
    • encePreferably started career in technology and worked for atleast 2 years in IT Development/ QA in a services organiza
    • tionThen moved on to do an MBA and changed track to CSM, Sales in IT Services organisa
    • tionGood to have valid US B1

    visa
    Preferred Skills & Exper

    • ience:
      Proven work experience as a Client Success Manager or Client Partner for a portfolio of about 20 to 100 ass
    • ociatesShould have relevant experience in playing a CSM role in IT S
    • ervicesExperience in IT delivery and understands development li
    • fecycleShould have a good appreciation of technology including Cloud-native development, Quality Assurance, Data, ITSM and awareness of newer technologies like GenA
    • I, RPA.Ability to work effectively in a matrix organization across multiple units in a deadline-driven envi
    • ronmentHighly motivated self-starter requiring little ov
    • ersightExceptional verbal and written English communication
    • skillsExcellent interpersonal and listening
    • skillsEstablished relationship-building and management
    • skillsExperience communicating with C-level executives, managing partners, consultants, and vendors (internally and exte
    rnally)
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