Jobs
>
Pune

    Customer Success Manager - Pune, India - Livspace

    Livspace
    Livspace Pune, India

    1 week ago

    Livspace background
    Real Estate
    Description

    ABOUT US

    Livspace is Asia's largest and fastest-growing omnichannel home interiors and renovation platform. Using its proprietary technology, Livspace provides a one-stop renovation solution for homeowners—from design to managed last mile fulfillment for all rooms in a home. The platform has organized a fragmented industry, bringing together designers, brands, manufacturers, and

    contractors to enable an eCommerce-like trusted, and predictable experience.

    The company launched operations in Bengaluru, India in 2015. Since its inception, Livspace has organized a fragmented industry, bringing together a curated community of designers, brands, manufacturers and contractors. This has resulted in an e-commerce- like trusted and predictable experience for the homeowners. Livspace boasts of a community of satisfied customers and over 2000 interior designers.

    The company is already the largest employer of interior designers in the country. Livspace currently serves Singapore, Malaysia, Saudi Arabia as well as 30 metro and non-metro areas in India including - Bengaluru, Chennai, Delhi, Noida, Gurgaon, Mumbai, Thane, Pune, Hyderabad, Kolkata, Ahmedabad, Kochi, Jaipur, Lucknow, Indore, Surat, Coimbatore, Mysore, Mangalore, Vizag,

    Vijayawada.

    Livspace has showcased phenomenal growth since its launch, having delivered over 125,000 rooms and selling over 7.5 million SKUs through its platform. The company also delivered 50,000 homes across all our serviceable locations.

    The founders - Anuj Srivastava and Ramakant Sharma are former Google and Myntra executives respectively, who are seasoned entrepreneurs and successful angel investors. Livspace's leadership team combines world-class talent and entrepreneurial experience gathered at some of the best companies in the world.

    Livspace has raised around USD 450 million in capital from some of the top global investors including KKR, Ingka Group Investments (part of largest IKEA retailer Ingka Group), TPG Growth, Goldman Sachs, Kharis Capital, Venturi Partners, FFP (Peugeot Group's Holding Company), EDBI, Bessemer Venture Partners, Jungle Ventures, Helion Ventures and UC-RNT. For more

    information, please visit:

    JOB DESCRIPTION

    A Relationship Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success. This will involve the Reactive and Proactive solutions that accelerate Customer Success and Experience.

    • Coordinate and work with internal stakeholders - Sales, Design, Operations as well as externally with Customers to coordinate and drive the resolution of critical issues, provide timely and accurate updates regarding these issues, and provide important details on the status of the customer relationship with senior management.
    • Relationship Manager has to drive these solutions on calls with clients and negotiate effectively to ensure a win-win for clients, Livspace and our partners.
    • Relationship Manager has to keep a tab of all escalations and track high-priority ones with regular coordination between internal and external stakeholders.
    • Ensure great customer experience, plug any gaps in delivery of services (Design and Ops).
    • Assess "at risk" projects wih internal stakeholders and drive smoother service to clients.
    • Reach out to clients, assess their experience, share feedback with internal departments handling client service, and ensure a smoother experience.

    EXPERTISE AND QUALIFICATIONS

    • Graduation in any stream.
    • 5 to 8 years of work experience in Client facing roles involving communication and negotiation.
    • Strong in multi-tasking & managing Customer Success and Experience.
    • Structured thought process under pressure.
    • Ability to give a solution.
    • Understanding of home interior design-and-build issues - types of work, common issues etc.
  • Unique Solutions

    Customer Success Manager

    4 hours ago

    Unique Solutions Pune, India

    About Us- · Unique Solutions was founded in 1997. We have over two decades of experience in providing high quality, yet cost-effective, IT infrastructure solutions spanning data center, cloud, server, storage, networking, and security. We are amongst the most preferred providers ...

  • NewVision Software

    Client Success Manager

    4 hours ago

    NewVision Software Pune, India

    Job Title : Client Success Manager · Experience Level: · 10+ years · Location · - Magarpatta City IT Park, Pune · Responsibilitie · s: · Farm · ingUnderstand the clients business strategy and business needs/requireme · ntsMap NewVisions capabilities to clients requirements and fi ...

  • Aspen Technology

    Customer Success Manager

    9 hours ago

    Aspen Technology pune, India Full time

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qua ...

  • Icertis

    Customer Success Manager

    9 hours ago

    Icertis pune, India Full time

    With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what's possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strateg ...

  • Ivalua

    Customer Success Manager

    9 hours ago

    Ivalua pune, India

    Customer Success Manager · This is an exciting opportunity to develop a new generation of Procurement technology · A "Magic Quadrant" leader, Ivalua's solutions work in a complex global economy. Our innovative Source-to-Pay solutions include automating customized workflows to ...

  • Druva

    Customer Success Manager

    9 hours ago

    Druva pune, India

    Druva enables cyber, data, and operational resilience for every organization with the Data Resiliency Cloud, the industry's first and only at-scale SaaS solution. Customers can radically simplify data protection, streamline data governance, and gain data visibility and insights a ...

  • Unique Solutions

    Customer Success Manager

    4 hours ago

    Unique Solutions Pune, India

    About Us- · Unique Solutions was founded in 1997. We have over two decades of experience in providing high quality, yet cost-effective, IT infrastructure solutions spanning data center, cloud, server, storage, networking, and security. We are amongst the most preferred providers ...

  • AppZen

    Implementation Success Manager

    9 hours ago

    AppZen pune, India Full time /

    AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. ...

  • NewVision Software

    Client Success Manager

    4 hours ago

    NewVision Software Pune, India

    Job Title : Client Success ManagerExperience Level: · 10+ yearsLocation · - Magarpatta City IT Park, Pune · Responsibilitie · s:FarmingUnderstand the clients business strategy and business needs/requirementsMap NewVisions capabilities to clients requirements and find ways where w ...

  • Siemens Industry Software (India) Private Limited

    Customer Success Manager

    9 hours ago

    Siemens Industry Software (India) Private Limited pune, India Permanent

    Siemens Digital Industries Software is aleading provider of solutions for the design, simulation, and manufacture ofproducts across many different industries. Formula 1 cars, skyscrapers, ships,space exploration vehicles, and many of the objects we see in our daily livesare being ...

  • IIMJOBS

    Customer Success Manager

    1 week ago

    IIMJOBS Pune, India

    500 min characters500 min characters500 min characters500 min characters500 min characters500 min characters500 min characters500 min characters500 min characters500 min characters500 min characters500 min characters500 min characters500 min characters500 min characters500 min ch ...

  • Siemens Industry Software (India) Private Limited

    Customer Success Manager, advanced

    9 hours ago

    Siemens Industry Software (India) Private Limited pune, India Permanent

    Siemens Digital Industries Software is aleading provider of solutions for the design, simulation, and manufacture ofproducts across many different industries. Formula 1 cars, skyscrapers, ships,space exploration vehicles, and many of the objects we see in our daily livesare being ...

  • ITC WORLDWIDE

    Customer Success Account Manager

    9 hours ago

    ITC WORLDWIDE pune, India

    CSAM - a Delivery leader in our account team and a strategic Partner to our Customer ERP & CRM Business Applications. · In this Manager role you will help to recruit & lead a team of Support Engineers with deep product knowledge that resolve customer technical issues. You will m ...

  • PubMatic

    Customer Success Campaign Manager

    4 hours ago

    PubMatic pune, India

    PubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising's supply chain of the future. · PubMatic's sell-side platform empowers the world's leading digital content creators across the open internet to control access ...

  • Insight Advisors Private Limited

    Manager - Client Success/Finance & Accounts - CA Firm

    2 days ago

    Insight Advisors Private Limited Pune, India

    Manager - Client Success/Finance & Accounts - CA Firm · JD of client facing role : · Key Responsibilities: · Client Communication: Act as the primary point of contact for financial matters with clients, addressing inquiries, providing financial updates, request appropriate data a ...

  • Finastra USA Corporation

    Customer Success Executive

    2 days ago

    Finastra USA Corporation Pune, Maharashtra, India

    **Responsibilities**: · We are seeking a dynamic and results-driven Customer Success Executive, as part of our Sales and Customer Success organization. The Treasury and Capital Markets Business Unit has some of the biggest and most complex financial services organizations in the ...

  • Hirearchy

    Associate Customer Experience Operations

    6 days ago

    Hirearchy Pune, India

    **Roles and Responsibilities** · Role & Responsibilities · - Coordinate with cross-functional teams for data collection, data aggregation, content creation and quality · checks for business review decks · - Collaborate with CX Managers to project manage planning, delivery, and re ...

  • EY

    Ct - Customer Success - Ey Global Delivery Services

    1 week ago

    EY Pune, India

    Customer Success Manager - Associate Director, Service Line · Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and ...

  • Team Engine

    Csm

    1 week ago

    Team Engine Pune, India

    **Designation: · - CSM-Client Success Manager** · **Experience: · - 1-3 Years** · **Location: · - Pune/Remote** · **About the Role: -** · A Customer Success Manager is a strategic and supportive partner for your customers at every stage of the buying process. They're focused on b ...

  • Capgemini

    HRis(Sap) 4 to 6 Years Pune

    1 week ago

    Capgemini Pune, India

    Has an experience on SAP system · - Is aware and has hands on experience on SAP PA (Personal Administration) and OM (Organization Management) modules · - Success Factors experience will be add on, Knowledge of Employee Central. · - Communication skills · - Has worked with stakeho ...