- An Ops lead on a global payment platform- multi-year project including collaboration with Core Project Team and subsequently managing a team of 15-20 Analysts by leading, motivating & developing them
- Effective usage of quality tools like Voice of Customer scores to identify, analyse and eventually eliminating process redundancies therefore resulting in increased Quality scores by 20 %
- Driving error analysis of every breaks/exceptions through comprehensive error reporting and implementing action plans to reduce the recurrence.
- Prepare month-end and quarter-end reports on Key Performance Indicators to stakeholders and Senior Management Team.
- Manage the Performance Appraisal of the team alongside objective setting, career development and rewards & recognition.
- Leading & running projects based on process improvement and ensuring the end result is delivered in terms of the project goal
- Creating & tracking SOPs and timely update/audit of the same to be compliant with the tax policies and procedures
- Proven track record of effectively communicating with various teams like Strategy, Analytics in order to build better rules around transactions alerting on fraud Systems. Which further decreased the percentage of false positive ratio. And minimize the percentage of losses.
- Manage attrition of team members through engagement and development. Lead and support employee satisfaction initiatives
- Strong partnership with capacity planning and scheduling teams to ensure effective service level management/floor management
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Operation Managment Intern
1 week ago
INTO WELLNESS PVT LTD Pune, IndiaInto Wellness Private Limited is a Fitness equipment manufacturing company with a diverse team of professionals. Our internationally designed products, developed in collaboration with Realleader USA are recognized for superior biomechanics, appealing aesthetics & durability. Into ...
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Operations Manager
1 day ago
Keywords Studios Pune, India Full timeDescription · We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. P ...
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Operations Manager
1 week ago
iServe Financial Pune, India Full timeApply for Operations Manager, Career Progress Consultants in Pune for 0 - 3 Year of Experience on ...
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Operations Manager
1 week ago
timesjobs Pune, India Full timeJob Description · Should have Excellent Communication Skills. · Should be able to handle a team of CSE (Inbound/Outbound) & 6-7 Team Leaders. · Maintains and improves call centre operations by monitoring system performance; identifying and resolving problems; preparing and comple ...
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Operations Manager- Order Management
1 day ago
Wipro Pune, IndiaDomain- Telecom · Shift Time- 12 PM to 9:30 PM (WFO) · Location- Hinjewadi, Pune · Profile: · • 10+ years of extensive experience in the areas of Telecom Program Management, Delivery management, Team Building / Mentoring · • Insightful experience in program/delivery management ac ...
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Manager – Operational Risk Management
1 week ago
AXA Group Operations Pune, IndiaCore Operational Responsibilities: · Ensure continual improvement in operational risks at all levels. The position is required to adopt a partnership approach to understand underlying risks and recommend appropriate fit-for-purpose practices in all COEs & enabling functions such ...
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Manager - GTM Operations
18 hours ago
AppZen Pune, IndiaManager - GTM Operations : Click HERE to apply · It is an exciting time at AppZen, and we have a new opportunity for a Manager of Operations This role will help drive critical cross-functional operations for collaboration, systems, processes, metrics and reporting, and operation ...
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Senior Manager Operations
2 days ago
Allianz Services Pune, IndiaQualification & Experience · -Graduate/Postgraduate in any discipline · -Insurance domain knowledge and Experience in managing Motor Claims /Property Claims (Essential) · -Experience of having successfully managed a team as a Manager – Operations (Essential) for at least 12 mont ...
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Assistant Operations Manager
1 week ago
WNS Pune, IndiaManage End to End claims process from Claims Filing to Recovery from Carriers. · Good written and communication skills. Be the face of the process for clients. Strong leadership and communication skills · Providing directions, guidance and support to team members to help them ach ...
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Restaurant Operation Manager
4 days ago
Meraki Hospitality Llp Pune, India Full timeJob Summary: · The Operations Manager will be responsible for managing and maintaining all the Restaurants / Food Operation for Meraki Hospitality. The Candidate will oversee all aspects of operations including but not limited to managing, planning, budgeting, procuring, and mar ...
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Operations Manager I
2 weeks ago
Concentrix Pune, India Full timeJob Title: · Operations Manager IJob Description · The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.Concentrix is a t ...
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Manager, Security Operations
1 week ago
Mapletree Pune, IndiaThe Role · This position will be responsible for the security and carpark operations of the properties assigned, managing the performance of external service providers, coordinating with law enforcement and fire agencies to identify and investigate breaches, review and maintain s ...
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Transport Operations Manager
5 days ago
2coms Pune, IndiaJob Description · Roles and Responsibilities: · 1. Managing team of 3 onground exts. · 2. Managing administration of clients · transportation team. · 3. Managing the relationship with · fleet partners to make sure they are · providing desired services. · Requirements · Top skill ...
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Operations Sr Manager
1 week ago
The Search House Pune, IndiaThis role's main purpose is to handlecomplete operations at site client interactions troubleshootingdesigning SOP's etc. · The Positionwill report to. – Joint Managing Director · Key responsibilities :Hands on Experiencein operating heavy engineering factory plant or project. · E ...
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Manager - Ad Operations
1 week ago
Merito Pune, IndiaJob Description · We are looking for a Manager - Ad Operations for one of the leading global media agencies in India. · Role - Manager (Ad Operations) · Experience - 4+ years · Location - Mumbai, Pune, Chennai, Bangalore & Gurgaon · About our client :- · Our Client is the worlds ...
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Continuous Evaluation Program Pm
1 week ago
Microsoft Pune, Maharashtra, IndiaIn alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. · Microsoft Cloud Operations + Innovation is the team behind the cloud. CO+I is responsible for delivering over 200 ...
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Operations Executive
1 day ago
Vangard Hospitality Pune, Maharashtra, IndiaKerala Cafe is a renowned multi chain restaurant group with its presence in Mumbai and Pune known for its authentic Kerala cuisine, providing a delightful dining experience with a focus on traditional flavors and warm hospitality. · **Duties & Responsibilities**: · - Develop & Ex ...
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Professional, Facilities Services-sme
2 days ago
JLL Pune, Maharashtra, IndiaJLL supports the Whole You, personally and professionally. · **Roles & Responsibilities**:Operations Excellence**: · To Lead and Manage critical facilities across locations and maintain 100% uptime · Risk management and mitigation, corrective and preventative maintenance of criti ...
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Chief of Staff
1 week ago
Leapswitch Networks Pvt Ltd Pune, India**Job Brief**: · **Location**: Pune, · **India Reports To**: CEO · **Job Type**: Full-Time · **Responsibilities**: · Assist the CEO in the day-to-day management of operations, ensuring that the company is executing on its operational goals. - Monitor and evaluate operational proc ...
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Field Operations Associate
16 hours ago
YEWALE AMRUTTULYA Pvt. Ltd. Pune, India**Area Field Operations Associate(**Totaly Field work) · **Job Description: · - ** · - Operations Executive their main objectives is to make sure that all company / Franchisee stores operates effectively & efficiently as per SOP's defined. · - Assisting stakeholders/franchisee/ow ...
Operations manager - Pune, India - Infosys
Description
Job ID/Reference CodePROGEN-EXTERNAL-174484Work Experience 9-14 YearsJob TitleOperations manager ResponsibilitiesPreferred Skills:
Customer Service Educational Requirements Bachelor of e-Commerce Service Line BPO Service Line