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Rājkot

    Customer Relationship Management - Rajkot, India - Lakshya Placement Pvt Ltd

    Lakshya Placement Pvt Ltd
    Lakshya Placement Pvt Ltd Rajkot, India

    5 days ago

    Default job background
    Full time
    Description

    Company Overview

    Lakshya Placement Pvt Ltd is a leading consultancy firm that bridges the gap between job providers and job seekers. We provide exceptional placement support and HR solutions based on the skills and talents of individuals. With a team of 2-10 employees, we strive to provide the best career opportunities for candidates.

    Job Overview

    We are seeking a motivated and enthusiastic individual to join our team as a Customer Relationship Management (CRM) Specialist. As a CRM Specialist, you will be responsible for managing and building relationships with our valuable clients. This is a full-time position based in Rajkot, Gujarat, India. The ideal candidate should have 1 to 3 years of experience in a similar role.

    Qualifications and Skills

    • Excellent communication and interpersonal skills
    • Proficient in using email platforms and customer relationship management (CRM) software
    • Strong customer focus with the ability to build and maintain relationships
    • Experience in customer service or a similar role is preferred
    • Proven track record in achieving sales targets
    • Ability to quickly adapt to changing priorities and work in a fast-paced environment
    • Good knowledge of strategic communications principles
    • Ability to effectively cold call and generate leads

    Roles and Responsibilities

    • Build and maintain strong relationships with clients through effective communication and customer follow-up tactics
    • Ensure prompt and accurate response to client inquiries and provide appropriate solutions
    • Manage and update client database using our customer relationship management (CRM) system
    • Coordinate with the sales team to identify potential upsell and cross-sell opportunities
    • Conduct cold calling campaigns to generate new leads and expand client base
    • Assist in the development of marketing strategies to enhance customer engagement and retention
    • Collaborate with internal teams to resolve client issues and ensure customer satisfaction
    • Prepare regular reports on client interactions, sales activities, and customer feedback
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