Software Engineer - pune, India - Gentrack

Description

Purpose of Role:

Delivery Engineering is operating under modern Agile Values. We empower our teams to own end to end delivery of our products by liaising directly with our customers to meet their needs.

As Agile Teams, we strive for:

• Transparency in our actions. We are honest about our progress and raise impediments that would otherwise prevent the team from delivering value.

• Cross functionality. We will do whatever is required to ensure that the team delivers value.

• Self-managing work styles. This is achieved by a supportive team environment with encouragement from your manager.

• Quality. We strive for excellence in our Customer development and in our own self-development, with a view to continuous improvement.

• A supportive and collaborative relationship with our customers. We value open communication.

As an intermediate level developer, you will be expected to take a leading role in handling service requests from customers and supporting the development of quality Gentrack products by actively contributing and collaborating with team members and other developers across teams. Facilitating and providing as appropriate, high quality innovative solutions for the benefit of Gentrack and their customers are essential to this role.

Your success will be reflected by:

• Demonstrating your ability to learn

• Ability to take on mainstream tasks within the team and to proactively acquire the product and technical knowledge necessary to deliver your contributions

• Active participation in all aspects of Agile software development

• The successful delivery of software from your team to customers

• Ability to lead workshops and designs with customers

• Feedback on the quality and quantity of your technical outputs from your team, technical reviewers, Leads and Managers.

• Feedback from staff you are mentoring

• Successfully implementing improvements to practice and process

• Being clearly aligned with Gentrack's values, culture, and strategy

Principal Responsibilities / Accountabilities:

Operational

• Analysis of customer requests

• Produce solution artefacts and estimations

• Peer reviews solution artefacts

• Develops, maintains, deploys, and supports solutions developed through implementation life cycles

• Produces relevant documentation to assist with knowledge transfer

• Active participation in planning, stand-ups, estimation, retrospectives, and backlog grooming as appropriate.

• Establishes strong business relationships with customers

• Takes responsibility for ensuring standards and procedures are followed

• Identifies and highlights relevant risk and provides resolution recommendations

• Perform basic network and database tasks

• Invest in personal training and development to maintain and advance your performance over time.
Consultancy

• Communicates to customers in all communication channels

• Provides advice to customers on the best use of Gentrack products

• Able to provide advice to customer on industry best practices

• Work as part of an integrated business team to achieve the best business solutions

Customer Service

• Making customers and their needs a primary focus of one's actions; developing and sustaining productive relationships

• Being pro-active and accountable for adding value for customers

Compliance

• To abide to the Compliance Policies and Procedures of the Company.

Occupational H&S

• Take reasonable care of your own and other people's Health & Safety in the workplace.

• Report all incidents and hazards in your work or in your work environment that may be putting your or anyone else's Health & Safety at risk promptly.

Additional Tasks

• In addition to this you are required to carry out any other duties as reasonably requested by your direct line leader.

Key Relationships:
Internal Relationships
Delivery Team

External Relationships

• Customers, Industry Related Organisations, Professional Bodies
Person Specification:

Experience / Knowledge (0-2 yrs)

• Commercial Software Development Experience

• Knowledge of CRM and Billing Systems

• Good working knowledge of relevant technologies and concepts, Enterprise Database, AWS, GIT, Web Services, CRM, Utilities industry, SDLC and Agile Methodologies

Personal Attributes

• Can do attitude

• A passion for excellence and a commitment to be the best

• High levels of energy, sound judgement and determination to achieve with a sense of urgency

• High attention to detail

• Excellent relationship management and interpersonal skills

• An open-minded consultative approach

• Ability to give and receive positive and constructive feedback

• Ability to creatively solve problems

Qualifications / Education

• Bachelor's Degree in computer science, Software Engineering or comparable professional development and commercial experience.

Specialised Skills

• Programming/Software Development in COBOL/C/C++/C#/Java

• Software Testing

• System Design

• Data Analysis

• User Experience Analysis

• Innovative Thinking

Competency Description (1= Low & 5 = High or NA if not applicable)

Adaptability

Performs a broad range of complex technical or professional work activities, in a variety of contexts. Investigates, defines and resolves complex problems.

Demonstrates flexibility, adaptability and focus through day to day work changes, and shifting priorities during periods of uncertainty. Shows initiative and adapts to a changing environment. Uses experience and knowledge to identify strengths, weaknesses, opportunities, and threats.

Level 3

Analytical Thinking
Understanding a situation and its pieces, analysing its make-up and reaching logical decisions on a rational basis. Understands customer requirements and able to analyse needs to determine the most logical and efficient way to achieve best business practices.
Level 3

Business Acumen
Selects appropriately from applicable standards, methods, tools and applications. Demonstrates an analytical and systematic approach to problem solving. Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences. Facilitates collaboration between stakeholders who share common objectives. Plans, schedules and monitors work to meet time and quality targets and in accordance with relevant legislation and procedures. Rapidly absorbs new technical information and applies it effectively. Has a good appreciation of the wider field of information systems, their use in relevant employment areas and how they relate to the business activities of the employer or client. Maintains an awareness of developing technologies and their application and takes some responsibility for personal development.
Level 3

Building Partnerships
Influences team and specialist peers internally. Influences customers at account level and suppliers. Has some responsibility for the work of others and for the allocation of resources. Participates in external activities related to own specialism. Makes decisions which influence the success of projects and team objectives.
Level 3

Communication
Clearly conveying information and ideas through a variety of media in a way that engages people and helps them understand and retain the message.
Level 4

Customer Focus
Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.
Level 4

Process improvement & Innovation
Improving existing conditions and processes; identifying opportunities, implementing solutions, and measuring output.
Level 4