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    Customer service - Mumbai, India - Nexus Hire

    Nexus Hire
    Nexus Hire Mumbai, India

    1 week ago

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    Description

    Overview:

    The role of aCustomer Service Representative is vital to our organization asthey are the primary point of contact for our customers. They playa key role in ensuring customer satisfaction and loyalty byproviding excellent service and resolving any issues or queries ina timely manner.

    KeyResponsibilities:

    • Handle incomingcustomer inquiries via phone email orchat
    • Assist customers with product informationtechnical support and issue resolution
    • Processorders returns and exchanges
    • Provide guidanceand recommendations to customers
    • Escalatecomplex issues to the appropriatedepartment
    • Document customer interactions andtransactions
    • Follow up with customers to ensuretheir satisfaction
    • Coordinate with other teamsto resolve customer issues
    • Stay updated onproduct knowledge and company policies
    • Meetindividual and team performancetargets
    • Contribute to process improvementinitiatives
    • Manage customer complaintsprofessionally and effectively
    • Handle irate ordifficult customers with empathy andprofessionalism
    • Collaborate with colleagues tomaintain a positive and supportive workenvironment
    • Adhere to companys customer servicepolicies and procedures

    RequiredQualifications:

    • High school diplomaor equivalent
    • Prior experience in customerservice or related field
    • Excellentcommunication skills both verbal andwritten
    • Strong problemsolvingabilities
    • Empathetic and patientdemeanor
    • Ability to manage time effectively andprioritize tasks
    • Customerfocused with a passionfor helping others
    • Ability to work well in ateam environment
    • Adaptability and flexibilityin a fastpaced work setting
    • Proven conflictresolution skills
    • Proficient in using customerservice software and CRM systems
    • Knowledge ofproduct/service offerings and companypolicies
    • Ability to maintain a positiveattitude under pressure
    • Willingness to workflexible hours including weekends andholidays

    communication,empathy,timemanagement,teamwork,adaptability,conflictresolution

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