- Evangelize UX practices across a portfolio of products, and be a strong voice for Human Centered design, supported by a growing team of talented designers and leaders.
- Manage and provide strong creative leadership to a team of designers deployed to cross-functional teams responsible for multi-team, web-based projects.
- Mentor, grow, and coach designers through the growth of their UX skillsets and careers. Contribute to the inclusive culture of the larger Digital team.
- Develop and advocate user-centered design perspectives for your areas of focus that balance the needs of the business with technical solutions.
- Provide consistency in approach, and integrity in usability, across design efforts with multiple product units.
- Drive the delivery of design work, raising the bar for team-wide, human-centered approaches.
- Engage in holistic project planning and scoping to support business needs and design opportunities, setting teams up for success.
- Balance user needs, business objectives, and technical feasibility to solve problems effectively, with a focus on delivering high quality experiences.
- Work cross functionally with leaders and colleagues to define, and execute against, strategy and programs.
- Concept, design, test, launch and refine new products and services through systems thinking that solve known and emergent user needs.
- Support design efforts for a data-driven, test & learn program, while incorporating analytics.
- Manage stakeholder expectations by proactively identifying problems & solutions.
- Support senior leadership team for any communication and presentation needs.
- Bachelor's degree or equivalent work experience.
- 3-5 years of experience in the design and creation of online & digital websites and software.
- Experience with leading and coaching UX designers by demonstrating best practices in design communication and approaches, mentorship, and sharing your work and knowledge with others.
- Bachelor's and/or Master's in User Experience Design, Human-Computer Interaction, Interaction Design, Service Design, Graphic Design, or a design related-degree (. Sociology, Anthropology, Psychology, Human Factors, .
- Deep knowledge of Interaction Design, Information Architecture, and UX.
- Demonstrable expertise in UX design in all phases across a variety of projects.
- Proven ability to build consensus, influence, and work effectively within a cross-functional team of designers, product managers, and engineers. Experience with building relationships, credibility, and proactive communication with team members and senior leaders.
- Experience leading website development projects from definition through execution and refinement.
- Ability to communicate the value of product features and identify trade-offs to deliver useful digital products.
- Proven experience in combining quantitative and qualitative data to inform design decisions.
- Understanding of translation of business metrics to inform goals of user-centric design.
- Flexibility to work on initiatives with unclear and/or changing requirements. Strong project management, problem-solving, verbal/written communication, and context switching skills.
- High-level knowledge of design tools such as: Sketch, InVision, Figma, and/or other design and prototyping software.
- Experience in B2B and/or ecommerce. Additional experience as a designer in digital marketing and/or content strategy is a plus.
- Passion for the automotive, transportation and fleet management industry.
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Delivery Manager - chennai, India - Ford Motor Company
Description
What you'll be able to do:
The Ford Customer Service Division Tech team is looking for a high-impact and versatile Lead UX Designer to join our team. The candidate must be collaborative by nature—willing to lead, execute, optimize and adjust both work product and processes—based on feedback and input from a number of stakeholders.
You'll have to be passionate about user experience and want to take advantage of working with highly collaborative and talented team members. You'll have the opportunity to create and transform digital experiences for internal and external audience being offered the leading edge in automotive technology and supporting solutions. Balancing the business needs while always keeping our users and their goals in mind will be paramount. You will be responsible for guiding the user experience across website strategy inclusive of web-based software. You'll work with several product teams across Ford and will be expected to take a leadership role working with multiple designers.
You will:
The minimum requirements we seek:
Our preferred requirements:
