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    IT Support Engineer - Mumbai, India - Space Matrix Design Consultants

    Space Matrix Design Consultants
    Space Matrix Design Consultants Mumbai, India

    4 weeks ago

    Default job background
    Description
    We are seeking a new IT Support Engineer for our Mumbai office.

    You will be responsible to plan, implement and maintain desktops, printers, servers, voice and network infrastructure to ensure consistent performance through maximum uptime.

    In brief
    Should have good experience in Operating System (Win & MAC), Software & Hardware Support
    Should have good experience in Laptop & Desktop Support
    Managing the End users support tickets on helpdesk portal
    Resolving tickets within the SLA
    Configuring & troubleshooting the printer, scanner / Plotters (Windows & Mac)
    Exposure in Active Directory user creation & deletion
    Monitor & support wired & wireless network
    Remotely resolving application / Windows / network Issues
    Maintaining Assets through Asset Management Tools (Must)
    Weekly update on the site health status to the stakeholders (Must)
    Should have Basic knowledge on windows Servers & Storage
    Good to have Exposure to Google Workspace & its Apps
    Extend support to Infra team for Data Center maintenance activity
    Should be ready to work on weekends for any major issues / Data center upgrade activity

    Requirements
    What we expect

    You are an Engineer or a Bachelor Graduate in Computer Science /Electronics / Telecommunication or any other relevant field with 1-3 yrs of relevant experience.

    Good understanding of Systems, Server, Voice & Basic Networking
    Basic knowledge on Server Administration with knowledge on Active directory/DNS/DHCP/FTP etc. Also familiar with Windows Server 2012 or above and Linux.
    Willingness to work on weekends as & when required (During IT Maintenance / Outages / Implementation)
    ITIL Certification (an added advantage)
    Knowledge on CAD or designing tools (an added advantage)
    Microsoft or any relevant technical certification
    Understanding of business processes
    Ability to communicate effectively

    across All Levels in the Organization
    Excellent problem-solving skills
    Strong verbal & written communication skills
    Good listening & consultative skills

    Benefits
    To find out more visit
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