Jobs
>
Visakhapatnam

    Service Desk Manager - Visakhapatnam, India - Infinite Computer Solutions

    Infinite Computer Solutions
    Infinite Computer Solutions Visakhapatnam, India

    1 hour ago

    Default job background
    Description

    About the Role:


    We are seeking a highly experienced and ITIL v4 certified Service Desk Manager to lead and oversee the day-to-day operations of our 24/7 Service Desk team.

    In this critical role, you will play a pivotal role in ensuring the efficient and effective delivery of IT support services, aligning with ITIL best practices and exceeding client Desk Leadership:

    • Manage and lead the Service Desk team, ensuring efficient operations across multiple locations and support channels (phone, email, live chat).
    • Develop and implement service delivery best practices, establishing clear expectations for both internal and external clients.

    Performance Management:

    • Monitor key metrics and identify opportunities for continuous process improvement.
    • Analyze trends to proactively address potential service incidents and minimize disruptions.
    • Oversee team schedules and resource allocation to maintain optimal staffing levels and prevent burnout.

    Service Level Agreements (SLAs):

    • Develop and manage service level agreements (SLAs) to define service expectations and measure the performance of the Service Desk team.
    • Serve as the primary escalation point for complex incident resolution, driving effective conflict resolution to ensure project quality.

    Reporting and Analysis:

    • Own key performance indicators (KPIs) and service levels for all Service Desk functions.
    • Ensure all KPIs and metrics are tracked and adhered to, providing regular data and reports to the IT department and other stakeholders.
    • Analyze reports and identify areas for improvement, developing strategies to optimize processes and service delivery.

    Team Development:

    • Mentor and coach Service Desk leads and team members, supporting their individual career development plans.
    • Conduct regular performance reviews and checkins to provide feedback, track progress, and address challenges.

    Communication and Collaboration:

    • Maintain strong communication channels with leadership, management, and internal/external stakeholders, ensuring adherence to SLAs.
    • Facilitate regular team meetings and provide clear direction to motivate and direct the team towards achieving shared goals.
    • Possess excellent communication, collaboration, and presentation skills to effectively communicate service desk operations and performance.

    Conflict Management & Decision Making:

    • Proactively manage team conflicts and demonstrate strong decisionmaking skills to maintain a positive and productive work Bachelor's degree or equivalent experience in a relevant field (any graduation considered).
    • Minimum 10 years of experience in Service Desk operations (IT Service Desk/Infrastructure & Application Management/NOC Support).
    • ITIL v4 certification (mandatory).
    • Strong working knowledge of ITSM tools and methodologies.
    • Excellent communication (written and verbal), coordination, and presentation skills.
    • Proficient in MS Excel, process mapping, and flowcharting tools.
    • Strong analytical and problemsolving skills.
    • Ability to manage multiple priorities, work effectively in a fastpaced environment, and meet deadlines.
    Proven leadership and mentoring skills.

    • Commitment to continuous learning and staying uptodate with industry best practices.
    )
  • AURAA WELLNESS SPA

    Spa Receptionist

    1 week ago

    AURAA WELLNESS SPA Visakhapatnam, India

    Spa Receptionist, · Should be able to manage complete front desk operations, sales, tele calling, appointments and should have good communication skills · **Salary**: ₹15, ₹20,000.00 per month · Schedule: · - Day shift · Supplemental pay types: · - Commission pay · - Performance ...

  • Phenom People

    Front Office Executive

    3 days ago

    Phenom People Visakhapatnam, India

    **Job Requirements · **We are looking for a Front Office Executive to undertake all receptionist and clerical duties at the desk of our main entrance. · The goal is to make guests and visitors feel comfortable and valued while on our premises. · **Responsibilities**: · - Keep the ...

  • AURAA WELLNESS SPA

    Spa Receptionist

    1 day ago

    AURAA WELLNESS SPA Visakhapatnam, India

    Spa receptionist should be able to handle front office, manage calls and staff attendance. Should have good communication skills · **Salary**: ₹15, ₹20,000.00 per month · Schedule: · - Day shift · - Evening shift · - Morning shift · Supplemental pay types: · - Commission pay · - ...

  • Millennium Software Solutions Pvt. Ltd.

    Receptionist / Front Office Executive

    3 days ago

    Millennium Software Solutions Pvt. Ltd. Visakhapatnam, India

    Min 0-1 Years of Exp in Receptionist / front office executive. · - Be a Good Communicator, Active Listening, Data Entry, Multitasking Expert. · - As a front office executive or front desk officer, plays a crucial role in managing the front desk or reception area of an organizatio ...

  • ASTAR

    Reservation Department Customer Service Remote

    6 days ago

    ASTAR Visakhapatnam, India

    **Descripción de la compañía**: · Best · **Descripción del puesto**: · **Airport Ground Staff Job in Airport City In India**: · As an Airport Services Agent, · you will support the operation by providing five-star service to customers at the airport terminal and help create an en ...

  • Merlot Leisures

    Front Office Receptionist

    1 week ago

    Merlot Leisures Visakhapatnam, India

    **PLEASE UPDATE YOUR RESUME ON INDEED** · **Key Responsibilities**: · **1. Guest Services**: · - Greet and welcome guests with a warm and friendly demeanor. · - Assist guests with check-in and check-out procedures. · - Provide information about hotel facilities, services, and loc ...

  • JLL

    Front Office Executive

    6 days ago

    JLL Visakhapatnam, India

    About JLL · - We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve the ...

  • Novotel Visakhapatnam Varun Beach

    Reservations Executive

    6 days ago

    Novotel Visakhapatnam Varun Beach Visakhapatnam, India

    Company Description · Novotel. A well-loved worldwide network of destination hotels where everyday moments matter. Our aim is to provide a high level of comfort and relaxation for all our leisure, wellness and business guests. The Novotel experience includes suites, studios and a ...

  • AccorHotel

    Gsa- Front Office

    3 days ago

    AccorHotel Visakhapatnam, India

    **Company Description** · - Responsible for overall supervision, planning, controlling and coordination of all activities of the assigned outlet. · - Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Visakhapatnam Varun Beach to ensure m ...

  • Aaditri housing pvt ltd

    Front Desk Receptionist

    3 days ago

    Aaditri housing pvt ltd Visakhapatnam, India

    Job description · **Roles and responsibilities** · - Receiving Everyone · - handling calls · - scheduling meetings · - maintaining inward and outward mail register · - maintaining in and out register for outsiders and associates · - cordinating with different departments · - Mana ...

  • TECHNO METAL INDUSTRIES

    Front Office Admin

    5 days ago

    TECHNO METAL INDUSTRIES Visakhapatnam, India

    1. Manage front desk with better reception to visitors and employees · 2. Maintaining visitors register, employee register, courier register. · 3. Maintaining assets register. Taking care of asset contracts, servicing · 4. Managing Phone call lines. · 5. Taking care of House Keep ...

  • TECHNO METAL INDUSTRIES

    Front Office

    2 days ago

    TECHNO METAL INDUSTRIES Visakhapatnam, India

    1. Manage front desk with better reception to visitors and employees · 2. Maintaining visitors register, employee register, courier register. · 3. Maintaining assets register. Taking care of asset contracts, servicing · 4. Managing Phone call lines. · 5. Taking care of House Keep ...

  • Novotel Visakhapatnam Varun Beach

    Front Office Associate

    6 days ago

    Novotel Visakhapatnam Varun Beach Visakhapatnam, India

    **Job Description**: · - Responsible for daily administration, meeting and greeting, dealing with guests' queries and complaints, and booking rooms. visitors · - Maintain high standards of customer services at the Reception desk so that customers' expectations are consistently ex ...

  • Leo Global Overseas

    Marketing Executive

    6 days ago

    Leo Global Overseas Visakhapatnam, India

    Leo Global Overseas Educational Consultancy is urgently hiring for an experienced **Marketing Executives and Marketing Manager** for its **Visakhapatnam** branch. · **Key Responsibilities**: · 1) Plan and implement new marketing strategies to attract students interested in studyi ...

  • Millennium Software Solutions Pvt. Ltd.

    Receptionist

    2 days ago

    Millennium Software Solutions Pvt. Ltd. Visakhapatnam, India

    **Receptionist Job Duties**: · - Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. · - Directs visitors by maintaining employee and department directories; giving instructions. · - Maintains security by following procedures; moni ...

  • AccorHotel

    Guest Relations Executive

    1 week ago

    AccorHotel Visakhapatnam, India

    **Company Description** · "Why work for Accor? · We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so th ...

  • PATRA INDIA BPO SERVICES PVT LTD

    IT Service Desk Executive

    3 days ago

    PATRA INDIA BPO SERVICES PVT LTD Visakhapatnam, India

    Manage Service Desk tickets in a timely manner · - Willing to work in shifts 24/7 · - Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. · - Write training manuals. · - Train computer users. · - Maintain d ...

  • Amzur Technologies

    Netsuite-openair

    1 week ago

    Amzur Technologies Visakhapatnam, India

    Netsuit Open Air Consultant · JD: · - Handle support function within OpenAir - Technology Project creation, Task allocation, Budget allocation & adjustment, User profile activation and Deactivation, WIP adjustments, forecast correction, project closure, Timesheet rejection, Task ...

  • ESWARIGROUP

    Front Office Executive

    1 week ago

    ESWARIGROUP Visakhapatnam, India

    **Job Summary**: · The front office executive plays a crucial role in providing exceptional customer service and ensuring smooth operations at the front desk or reception area. This position involves handling a variety of administrative and customer-facing tasks to create a posit ...

  • Marriott International, Inc

    Commi - Ii

    1 week ago

    Marriott International, Inc Visakhapatnam, India

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Four Points by Sheraton Visakhapatnam, Uplands, Visakhapatnam, Andhra Pradesh, India VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Mana ...