- Responsible for technical ownership of ServiceNow ITSM and processes including Incident, Problem, Change, Knowledge and Service Request.
- Manages team of 20+ resources, including employee and MSP staff, to deliver ITSM product and workflow objectives.
- Responsible for the Command Center team and facilitation of service restoration for major incidents.
- Maintain operational services to the highest level of quality and the best price point.
- Influence business stakeholders to optimize service positioning, consumption and cost while ensuring an excellent end-user experience.
- Manage the budget and contracts related to Managed Service Partners and technology vendors.
- Possess an in-depth and broad understanding of support strategies, technologies, processes and operational performance management at a global and regional level, coupled with skills to drive operational efficiencies to maximize the end user experience.
- Manage the technologies related to the operational environments of service management including vendor roadmaps, implementations, and organizational change management.
- Partner with peers in application/service/product and business stakeholders to develop continuous improvement plans and demonstrate successful achievement through organizational change management and measurements.
- Act as an escalation point for major incident management and resolution during service disruption events.
- Participate in industry best practices, vendor reviews, and lessons learned to bring innovation to the Consumer experiences.
- Champion a culture of reliability and excellent service delivery.
- Drive innovation through automation of services and capabilities
- B.A / B.S degree required; degree in STEM field preferred.
- 15+ years of relevant technology experience.
- 5+ years of organizational leadership / people management experience.
- Demonstrated experience in an IT service delivery and management role for a global organization.
- Strong understanding of IT Service Management frameworks (e.g. ITIL) and demonstrated experience integrating ITSM workflow withDevOps ways of working.
- Demonstrated experience leveraging ITSM process (Incident Management, Problem Management, Release Management, Asset Management etc.) to propel operational performance of technology organizations.
- In depth experience and understand of ServiceNow.
- Demonstrated experience leading teams comprised both of direct staff and managed service providers.
- Ability to develop action plans for a service organization to support and achieve target outcomes.
- Previous experience working in a multi-cloud or hybrid cloud technology environment.
- Exceptional leadership skills, including the ability to lead, coach, motivate and work through others to achieve desired results and outcomes.
- Strong ability to communicate effectively and manage relationships with external service providers.
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Director
Found in: Talent IN C2 - 3 days ago
Langoor Bengaluru, IndiaAdvertising art directors, often referred to as 'creatives', are responsible for producing innovative ideas for the visual elements of advertising campaigns in all kinds of media, including: · internet (digital/viral marketing); · posters; · press; · direct mail. · An art directo ...
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IT Director
Found in: Talent IN 2A C2 - 4 days ago
SDNA Global Bangalore, India permanentJob Description : · This is an excellent opportunity for those seeking to continue to build upon their existing skills. The right individual will be self-motivated and a creative problem solver. You should possess the ability to seek out the correct information efficiently throug ...
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IT Director
Found in: Talent IN C2 - 1 day ago
Gururo Bengaluru, IndiaJobResponsibilities: · Oversee all IToperations as well as theinfrastructure. · Determine the organizations ITgoals and make sure the IT operations are aimed to achieve thesegoals. · Design IT systems and policies inaccordance to die organizationalgoals. · Collaborate with other ...
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Director/Senior Director
Found in: Talent IN 2A C2 - 6 days ago
Career Makers Bangalore, India permanentFormal degree (BS or MS) in CS, Math or technical field, or equivalent experience. · - A minimum of years with extensive team management experience. · - Extensive experience building large scale, real-time systems in Java or Erlang OR Extensive experience in full stack developmen ...
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Director/Sr Director Human Resources
Found in: Appcast Linkedin IN C2 - 1 day ago
SELLIGENCE SOLUTIONS PRIVATE LIMITED Bengaluru, IndiaJob Brief: · Selligence Solutions is looking for Senior HR who will be responsible for managing one of our esteemed Global Client's fast-growing business unit & would be responsible for ambitious growth plans of 1000+ tech team in coming years in Bangalore. The successful candid ...
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Art Director
Found in: Talent IN 2A C2 - 2 days ago
Tag Bangalore Urban, IndiaAt Tag, we help brands stand out and sell more by delivering impactful content, at speed and scale and across channels & geographies. With over fifty years of production experience for some of the world's biggest brands, we partner with our clients to create work that is efficien ...
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Director/Sr Director Human Resources
Found in: Talent IN 2A C2 - 1 day ago
SELLIGENCE SOLUTIONS PRIVATE LIMITED Bengaluru, IndiaJob Brief: · Selligence Solutions is looking for Senior HR who will be responsible for managing one of our esteemed Global Client's fast-growing business unit & would be responsible for ambitious growth plans of 1000+ tech team in coming years in Bangalore. The successful candid ...
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Director of Photography
Found in: Talent IN 2A C2 - 13 hours ago
LWYD Interactive Bengaluru, IndiaJob Title: Director of Photography · Location: JP Nagar, Bangalore · Company: LWYD Interactive · About LWYD Interactive: · LWYD Interactive is a cutting-edge digital media and production company that specializes in crafting visually stunning and impactful digital content for a ...
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Director HR
Found in: Talent IN 2A C2 - 4 days ago
Webologix Ltd/ INC Bengaluru, IndiaJob Title: Director of Recruitment and Talent Acquisition · Location: Bengaluru, KA · Department: Human Resources · Job Type: Full-Time · Hiring For: One of the leaders in Data Analytics and Data Science · Job Summary: · The Director of Recruitment and Talent Management is respo ...
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Director of Engineering
Found in: Talent IN 2A C2 - 17 hours ago
Ctruh Bengaluru, IndiaCompany Overview: · Ctruh is a web-based no-code metaverse builder with a powerful 3D editor at its core, making it easy for brands and individuals to create their own metaverse in a matter of minutes at 1/10th of the cost. · Ctruh is enabling everyone to create immersive experie ...
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Director of Engineering
Found in: Talent IN 2A C2 - 4 days ago
Webologix Ltd/ INC Bengaluru, IndiaJob Title: Director of Engineering · Locations: Bengaluru, Karnataka, India · Type of hire: Fulltime · Total Experience : 15-20 Years · Relevant Experience : 10+ Years · Job Description: · As a Director of Engineering, you will be leading a delivery team to build a highly scalabl ...
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Director of Engineering
Found in: Talent IN 2A C2 - 4 days ago
LeadSquared Bengaluru, IndiaDirector of Engineering · Reports to VP of Engineering · In a fiercely competitive landscape, businesses demand robust solutions to optimize lead generation, conversion, customer service, engagement, and retention. LeadSquared, the all-in-one Integrated CRM Platform, empowers org ...
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Client Director
Found in: Talent IN 2A C2 - 3 days ago
Havas Creative Network India Bengaluru, IndiaRole: Client Director · Job Location: Bengaluru · Work Mode: Onsite + Flexible to Travel · Agency: Gate One · About GateOne: · Gate One is a digital and business transformation consultancy that is taking on the traditional approaches to transformational change consulting with ent ...
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Director - DevOps
Found in: Talent IN 2A C2 - 6 days ago
HealthEdge Bengaluru, IndiaDirector of DevOps · As the Director of Devops Engineering, your primary responsibility is to the people you lead and support: ensuring that they are growing as engineers, doing valuable work, and finding satisfaction in their career at Healthedge. As a lead for DevOps, technical ...
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Director of Engineering
Found in: Talent IN 2A C2 - 2 days ago
ZapCom Group Inc Bengaluru, IndiaPosition:Director of Engineering/Sr.Director of Engineering · Location:Bangalore · Role Description · As a Director of Engineering, you will be leading the engineering charge within ZapCom, working closely with product owners, architects, senior engineers, and developers as well ...
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Engineering Director
Found in: Talent IN 2A C2 - 4 days ago
Mirafra Technologies Bengaluru, IndiaWe are seeking a highly skilled and experienced Individual to lead our team of Physical Design and Signoff experts. As the Director, Engineering, you will be responsible for managing and technically guiding a large team talented engineers across Mirafra accounts. · Job Title: Eng ...
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Deputy Director
Found in: Talent IN 2A C2 - 4 days ago
nasscom Bengaluru, IndiaDeputy Director - ER&D · The Dy. Director- ER&D Industry Initiatives will play a crucial role in identifying and addressing the strategic needs of the ER&D sector, fostering collaboration across the ER&D ecosystem, and ensuring the industry's continued growth and innovation. This ...
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Art Director
Found in: Talent IN 2A C2 - 4 days ago
Infosys Bengaluru, IndiaJOB LOCATION - PUNE, BANGALORE, HYDERABAD · Job Description for Studio Art Director · Description: · WONGDOODY is a human experience company, powered by Infosys with well-appointed studios in Bangalore, Pune, Chennai, Hyderabad, and Trivandrum in India. It is a truly global compa ...
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Director of PMO
Found in: Talent IN 2A C2 - 4 days ago
Alpha Variance Solutions Bengaluru, IndiaDirector of PMO - Microsoft Dynamics 365 ERP · Location: Bangalore, India · Position Overview: As the Director of PMO for Microsoft Dynamics 365 ERP within our Bangalore office, you will be instrumental in orchestrating the successful delivery of ERP projects, ensuring alignment ...
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Sales Director
Found in: Talent IN 2A C2 - 1 day ago
DigitalRecruiter™ App Bengaluru, IndiaDigitalRecruiterTM App is a leading provider of Recruitment Process Outsourcing (RPO) solutions, specialising in helping businesses streamline their hiring processes and find top talent efficiently. We leverage cutting-edge technology, industry expertise, and a client-centric app ...
Director - Bengaluru, India - Kenvue
Description
Director ITSM Products & Workflow
Responsibilities:
Qualifications: