Jobs

    Team Lead - Sany, India - iMetrix Solutions Pvt Ltd

    iMetrix Solutions Pvt Ltd
    iMetrix Solutions Pvt Ltd Sany, India

    5 days ago

    Default job background
    Description

    CompanyDescriptioniMetrix SolutionsPrivate Limited is an Indianowned Contact Center solution providerbased in Navi Mumbai. With a highly experienced management team andindustryleading technology we deliver comprehensive Contact Centersolutions and integration with other fulfillment services. Our goalis to offer niche solutions and maximize operational efficiency. Weare committed to innovation and professionalism constantly strivingto redefine performance metrics in theindustry.
    RoleDescriptionThis is a fulltimeonsite role for a Team Lead Quality and Training at iMetrixSolutions Private Limited located in Navi Mumbai. The Team Leadwill be responsible for overseeing quality control conductinganalytical assessments performing quality auditing and managementand ensuring quality assurance. The Team Lead will also beresponsible for mentoring and training the teammembers.
    ResponsibilitiesResponsible for managing and leading a team of auditors &conducting super audits for the team.

    Provide timely feedback to the assigned QAs and productionTelesales team to ensure issues if any are quicklyfixed Conducting frequent training/coachingsessions with the QA team and production teammembers Lead call listening sessions withcross function teams to ensure quality standards aremaintained Conduct training sessions onquality assurance and compliance needs with the new Training or OJTbatches Publish daily and weekly reports tokeep the Quality Assurance and Production team updated of teamperformance Conduct daily or weekly teamsessions to highlight and discuss observations from the call auditsor training sessions Document feedback andcoaching sessions with proper signoffs and recordsmanagement
    EligibilityProven work experience in Managing and Leading a team of QualityCoachs/Executives/Analysts in an International Call Center for aminimum of 3 years Work experience in a USsales/collections process will be preferredAnalytical thinking and problemsolvingabilities Strong understanding of QualityAssurance principles Excellent leadershipand mentoring abilities Strong written andverbal communication skills Knowledge ofquality monitoring tools and systems call scoring formsetc.


    Knowledge of MSOffice suite with proficiency in MS Excelpreferred Ability to multitask and remaincalm under pressure especially during peakhours Strong coaching and team managementskills ability to motivate team membersAbility to exhibit a very polite courteous and professionalapproach at all times Bachelors degree in arelevant field
    Weekly Offs:Saturday & Sunday
    Compensation:
    CTC:Upto 4.50 lacs perannum
    Incentives:Subject toperformance
    TransportAllowance: Provided iMetrix SolutionsPrivate Limited is an Equal Opportunity Employer and does notdiscriminate against applicants due to race ethnicity gender sexualorientation or on the basis of disability or any other reasonswhatsoever.

    training,management,coaching,mentoring,auditing,qualityassurance,skills

  • VASA DENTICITY LIMITED

    Dentist Team Lead

    1 day ago


    VASA DENTICITY LIMITED Sany, India

    Job Description – Dentist TeamLead · Mandatory Requirements: · 1. BDS · 2.Knowledge of writing emails and call handling. · 3.Logistics Experience is Preferred. · 4. Great interpersonaland communication skills · 5. Good Logical ReasoningSkills. · 6. Critical thinker and problem-so ...

  • Zodiac HR

    Team Lead P2P

    1 week ago


    Zodiac HR Sany, India

    Greetings from Zodiac HR We are hiring for Team Lead P2Pfor a Leading MNC in Goregaon. 5 days working (hybrid mode) OVERALL PURPOSE OF THE JOB: · The Team Leader is responsible for managinga team; ensuring team members deliver performance that meets orexceeds the required perfor ...

  • Randstad India

    Team Lead Quality

    1 week ago


    Randstad India Sany, India

    Support strategy Promotes andsupports the deployment of the local Quality and OperationalExcellence (Q&OpEx) strategy to accelerate the rate ofoperational improvement with resulting cost savings within theoperation. · Operations Establishes andimplements Q&OpEx priorities and tar ...


  • Aim Plus Staffing solutions Sany, India

    SEO/SEM Team Leader Digitalmarketing TeamLeadTotalexperience 7 yrs mim 2 yrs as Team Lead managing 4 to 10 teammembers30%hike oncurrentF2FInterviewShifts:1.Day shift2.Afternoonshift · JobDescription: The candidate must be flexibleand able to multitask across a variety of jobdutie ...


  • Coders Brain Technology Pvt. Ltd. Sany, India

    About us CodersBrain is a global leader in its services digital andbusiness solutions that partners with its clients to simplifystrengthen and transform their businesses. We ensure the highestlevels of certainty and satisfaction through a deepset commitmentto our clients comprehe ...


  • Randstad India Sany, India

    Understand customer expectationsand develop effective production /quality managementprocesses · Responsible for Incoming InspectionProcess Quality NonConformity Management (Customers InProcessSuppliers System Compliance) · Responsible forQuality Management Methods (ISO:9001 COPQ ...


  • Whitefield Careers Sany, India

    JobDescriptionResponsibilities:Managethe complete life cycle of recruitment. · Sourcecandidates through Job Portals like Naukri Internshala and SocialMedia Platforms. · Screening the candidates basedon Educational Qualification Communication skill andexperience. · Scheduling and ...


  • Careerxtra Sany, India

    We are working with a leadingOutsourcing/BPO consultancy who is seeking to onboard a Team Leaderto join their Customer Support teams inRiga. · Position:Customer Support Team LeaderLocation: RigaLatviaEmployment type:FulltimeDUTIES ANDRESPONSIBILITIES:Tomotivate develop and mentor ...


  • Careerxtra Sany, India

    We are working with a leadingOutsourcing/BPO consultancy who is seeking to onboard a Team Leaderto join their Customer Support teams inRiga. · Position:Customer Support Team LeaderLocation: RigaLatviaEmployment type:FulltimeDUTIES ANDRESPONSIBILITIES:Tomotivate develop and mentor ...


  • K20S Kinetic Technologies Private Limited Sany, India

    Job Title: SAP SuccessFactorsspecialist with ECC & S4HANAExperience:7yearsLocation:Qatar(Onsite)Duration:1 years(extendable) · Responsibilities: · 1.Integration Strategy: Experience in develop integration strategiesand design seamless integrations between SuccessFactors and SAP E ...


  • Spruce InfoTech Inc Sany, India

    Hope youre doing well · We are hiring for the PCIe DesignVerification Lead role. Please find the JDbelow · JOB Designation:PCIe Design Verification Lead · JOB Location: PAN India · Mode of Hiring:Full time FTE · Notice Period: Immediate to 60days · Experience:7 years · Required ...


  • Horigine Consulting Pvt. Ltd Sany, India Freelance

    : 1. Exp 39Yrs. Expertise in Developing Managing andimplementing core features in Automation Framework using Selenium& TestNG A Full Stack Automation Developer is a good fit with 6years of exp. · 2. HandsOn web application development inJava. Handson experience in developing smal ...


  • The Career Company Sany, India

    Job Description · This position isfor a Senior Software Test Engineer in the Software Test team whowill focus on using in house and adopted Automation framework fortesting data analysis pipeline that is used in the clinicallaboratory to process patient samples and analyze their g ...


  • Carematic Private Limited Sany, India

    Overview: · The LandingPage Builder plays a crucial role in creating maintaining andoptimizing landing pages to drive user engagement and conversions.This position is essential for the organizations digital marketingefforts and directly impacts the effectiveness of online campaig ...


  • Randstad India Sany, India

    JOB DESCRIPTION Relevant Experience of a minimum of 6 to10 years in selling Services in mainly US market withability · to lead generation close deals and meet revenuetargets consistently. · Generate qualified leads fromcalling emailing social selling events networking andother · ...

  • SnapFind

    Lead Engineer

    6 days ago


    SnapFind Sany, India

    Responsibilities (notexhaustive) · Understandingthe enduser outcomes behind the software requirements given to youfor implementation · Work closely with ProductLeaders to stay aligned with productvision · Thinking critically about design andarchitecture of implementation document ...


  • Sofueled Sany, India

    Sofueled is a leading player inthe IT services industry dedicated to delivering innovativesolutions to our clients. Our commitment to excellence has fueledour growth and we are now seeking a dynamic Business DevelopmentExecutive to drive the expansion of our IT services business. ...

  • Syncup

    IT Executive

    5 days ago


    Syncup Sany, India

    Overview: · The ITExecutive plays a critical role in overseeing the technologicalinfrastructure of the organization and leading the IT department.They are responsible for ensuring the smooth operation of allinformation systems software and networks. This role is pivotal inimpleme ...


  • Nexus Hire Sany, India

    Overview: · As an InsideSales Associate at our office location you will play a crucial rolein driving sales and revenue growth. You will be responsible forgenerating new leads pitching our products or services to potentialcustomers and maintaining good customer relationships. You ...


  • Randstad India Sany, India

    Education BSc(Life Sciences)/MSc(LifeSciences)/B.Pharm/M.Pharm/B.Tech(biotechnology)/M.Tech(biotechnology)or equivalent. · Experience of 10 15 years inbioprocess activities (upstream and downstream) and formulationswith special reference to monolayers in T flasks Rollers Cellstac ...