- Taking ownership of customer issues reported and seeing problems through to resolution over the phone, chat, and ticket.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Taking ownership of customer issues reported and researching, diagnosing, troubleshooting, and identifying solutions.
- Can access remotely any desk and TeamViewer.
- Support end clients to resolve their technical issues over the phone, chat, and tickets.
- Participate in 24x7 shifts
- Good communication skills in English.
- Self-motivated and eager to learn and grow with the team.
- Critical thinker, attention to detail, and natural problem solver.
- Ensure troubleshooting tickets are addressed within the agreed TAT.
- Telephone etiquette
- No dress codes
- Flexible working hours
- 5 days working
- 24 Annual Leaves
- International Presence
- Celebrations
- Team outings
- Participate in 24x7 shifts
- Good communication skills in English.
- Self-motivated and eager to learn and grow with the team.
- Critical thinker, attention to detail, and natural problem solver.
- Ensure troubleshooting tickets are addressed within the agreed TAT.
- Telephone etiquette
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Client Servicing/ Business Development - Mumbai, India - Vertoz
Description
Job DescriptionWhat we want:
We are looking for someone who is ready to support end clients to resolve their technical issues over the phone, chat, and tickets.
Who we are:
Vertoz is Madtech Group, helping Digital Marketers, Advertising Agencies, and Digital Media businesses with their Data-Driven Marketing, Advertising, and monetization expedition by utilizing the latest technology.
ConnectReseller:
ConnectReseller is an ICANN Accredited Domain Name Registrar, dedicated to providing top-notch domain registration and management services to businesses worldwide.
With a focus on exceptional customer service and cutting-edge technology, we empower our clients to establish a strong online presence.
What You will do: