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    Technology Support Specialist - Pune, India - Infosys

    Infosys
    Infosys Pune, India

    6 days ago

    Default job background
    Description
    Responsibilities

    Proven experience in a .Net

    • Exp is MVC
    • Good to have SQL server with React/Angular JS
    • Excellent communicator with the ability to create high quality verbal and written summaries that are comprehensive, accurate and focused on business partner understanding and impact. Proven experience in a MIM role
    • Coordinate for Critical P1 incidents with appropriate stakeholders
    • Highlight the incidents which may lose SLA in next 24 hours
    • Highlight the aging and backlog tickets and work with stakeholders to resolve blocker
    • Drive Service Improvements
    • Audit incident data and process on quarterly basis
    • Publish Incident trends
    • Excellent communicator with the ability to create high quality verbal and written summaries that are comprehensive, accurate and focused on business partner understanding and impact.
    • ITIL V3/V4 certification is ideal but we are okay with ITIL skilled resources. Proven experience in a network administrator role
    • Hands on experience in networking, routing and switching
    • Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
    • Experience with firewalls, Internet VPN's remote implementation, troubleshooting, and problem resolution is desired
    • Ability to set up and configure server hardware
    • Familiarity with backup and recovery software and methodologies
    • Great at organizing, prioritizing and multitasking
    • Excellent communicator with the ability to create high quality verbal and written summaries that are comprehensive, accurate and focused on business partner understanding and impact.
    • Good understanding of the SQL database architecture.
    • Good knowledge on backup & recovery
    • Expertise on Database security
    • Support day to day operations and managing databases in Physical and virtual environments.
    • Good knowledge on high availability and disaster recovery.
    • Expertise on high availability concepts clustering, always on and DAG.
    • Expertise in Database performance monitoring and query tuning
    • Experience on PowerShell or shell scripting is an added advantage
    • Expertise in SQL troubleshooting and error handling
    • SQL server Database Installation, Migration, Upgrade and Patching.
    • Hands on experience on monitoring tool Solar Winds.
    • Tertiary Qualification in IT / Computer Science / related discipline. SHIFT- 24*7Rotational week offsExp range- 2-4 yrs*2 Yrs Project exp is a must barring training/internship experiences.
    Educational Requirements

    Graduate
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