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    Service Delivery Analyst II- - Bengaluru, India - Jobs for Humanity

    Jobs for Humanity
    Jobs for Humanity Bengaluru, India

    2 days ago

    Default job background
    Full time
    Description
    Job Description

    Position Type :

    Full time

    Type Of Hire :

    Experienced (relevant combo of work and education)

    Education Desired :

    Associate's Degree

    Travel Percentage :

    0%

    Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.

    About the team

    Team is handling and Providing L2 level support of critical ecommerce payment systems in Production environment. Team is working in 24*7 support shift and 10-12 members are there in team. Team works with Development, Onsite SMEs and communicate with Business team.

    What you will be doing:

    • To be derived from standard job responsibilities and customized as needed. (Must be precise)
    • Strong knowledge of debugging the production issues at deep level.
    • Ability to interact with Operations, Development and business team.
    • Ability to work for code release and application maintenance.
    • Create and maintain internal support and operational documentation.
    • Ownership quality to investigate and provide RCA for any production issue.
    • Ready to work in 24*7 shift.

    What you bring:

    • Minimum 2-4 years' experience required with Strong knowledge of relational database SQL/PLSQL and Linux/UNIX commands & scripting.
    • Strong knowledge of reviewing/troubleshooting java code to determine the issues at deep level.
    • Strong in analytical and operational thinking.
    • Experience in ServiceNow with Incident, Change, Problem, Research Request and knowledge management.

    What we offer you

    • A competitive salary and benefits.
    • A variety of career development tools, resources and opportunities.
    • The chance to work on some of the most challenging, relevant issues in the payment industry.
    • Time to support charities and give back in your community.

    Privacy Statement

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

    Sourcing Model

    Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

    #pridepass

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