Jobs
>
Kolkata

    Customer Onboarding - Kolkata, India - SuperProcure

    SuperProcure
    SuperProcure Kolkata, India

    6 days ago

    Default job background
    Full time
    Description

    Job Title : Executive - Customer Onboarding & Customer Success


    Department : Customer Support & Customer Success


    Location : Kolkata, West Bengal (On site)



    Job Summary


    We are looking for an Customer Onboarding & Customer Success - Executive who will be responsible for smooth implementation & onboarding of SuperProcure software in new accounts. The person will also be responsible for existing customer retention and success by monitoring client health and extending support to drive adoption.


    Key Responsibility Areas

    1. New Customers : KPI win rate from pilot to confirmation.
      1. Handling user training and onboarding online over phone calls and emails.
    2. Existing Customers : KPI Logo and Revenue retention.
      1. Monitoring user adoption, make reports, identify actionable items for driving growth.
    3. All Customers : Working on user account configuration in the system as per requirement.
    4. All Customers : Calling users to drive adoption wherever required.

    Requirements


    1. Engineer / Masters Degree in relevant fields.
    2. 0-1 years of experience in customer onboarding, support role or relevant fields.
    3. Must possess excellent verbal, written, and communication skills.(English + local language)
    4. Confident and crisp communication over calls presence.
    5. Should have basic knowledge of MS-Excel & PowerPoint.
    6. Experience in logistics solutions will be an advantage.
    7. Ability to manage time effectively and multi-task without losing attention to detail.
    8. We look for people with Empathy, Passion, Persistence and Ability to learn new things.

    Other Details

    No. of Openings : 2

    Location : Kolkata (On site )

    CTC : 3 - 4 LPA

    About SuperProcure

    SuperProcure is a next-generation end-to-end TMS platform with multi-enterprise collaboration for shippers. It digitizes and automates all processes across the logistics value chain from vehicle sourcing to freight accounting, ensuring stakeholder collaboration, real-time visibility & transparency. We are determined to make the lives of the logistic teams easier, add value, and help in establishing a fair and beneficial process for businesses. SuperProcure is trusted by a diverse

    customer base spread across manufacturing & construction industries to boost their customer serviceability with cutting-edge technology solutions. Our clients include some of the fortune 500 companies such as Tata Chemicals, Havells, KEI, Tata Consumers, Dawaat, Shyam Steel, MP Birla Corporation, and many more.

    SuperProcure is backed by IndiaMart, Caret Capital & IIM Calcutta. It has been recognized for its innovation at the CII Industrial Innovation Awards, was recognized amongst the Top 50 Emerging start-ups in India by NASSCOM, and ranked Asia's top 10 TMS solution providers by the Global Supply Chain Council (GSCC) and ChainTech. More details about our journey can be found here

    Life @ SuperProcure

    SuperProcure operates in an extremely innovative, entrepreneurial, analytical, and problem-solving work culture. Every team member is fully motivated and committed to the company's vision and believes in getting things done. In our organization, every employee is the CEO of what he/she does; from conception to execution, the work needs to be thought through.

    Our people are the core of our organization, and we believe in empowering them and making them a part of the daily decision-making, which impacts the business and shapes the company's overall strategy. They are constantly provided with resources, mentorship, and support from our highly energetic teams and leadership. SuperProcure is extremely inclusive and believes in collective success.

    Looking for a bland, routine 9-6 job? PLEASE DO NOT APPLY. Looking for a job where you wake up and add significant value to a $240 Billion logistics industry every day? DO APPLY.

    Team: SuperProcure's success is fueled by our diverse & talented team of 150+ members, 50%+ of whom are women. Together, we collaborate with a shared passion for innovation and excellence. From visionary leaders & meticulous engineers to creative designers & customer support specialists, each plays a crucial role in our growth. We build lasting relationships, understand unique needs, and exceed expectations by delivering cutting-edge tailored solutions.

    Culture: All challenges and fun associated with start-ups. Competitive salary, responsibilities, flat hierarchy, daily challenges, long working hours, delivery pressure, and a fun workplace.

  • SuperProcure

    Customer Onboarding and Training

    6 days ago

    SuperProcure Kolkata, India

    We are looking for an Customer Support executive who will be responsible for smooth functioning and can facilitate the onboarding and implementation process, and will have a keen eye for detail. · Key Responsibility Areas · 1. Monitoring gaps in user adoption and making reports o ...

  • QRkey

    Sales Intern(Must Have Laptop)

    1 week ago

    QRkey Kolkata, India

    Pursuing Graduation( 3rd Year Preferable) || Fluent in English · - Reaching out to prospective clients (Restaurants), creating suitable offers and sign-up of new merchants to increase the subscriber base and maintain a healthy flow of business · - Registration and onboarding of n ...

  • OrderFly Private Limited

    Relationship Officer

    3 days ago

    OrderFly Private Limited Kolkata, India

    The Relationship Officer Sales/Business development will be responsible for · - Reaching out to prospective clients (Restaurants), creating suitable offers and sign-up of new merchants to increase the subscriber base and maintain a healthy flow of business · - Registration and on ...

  • OrderFly Private Limited

    Sales Intern(Must Have Laptop)

    3 days ago

    OrderFly Private Limited Kolkata, India

    Pursuing Graduation( 3rd Year Preferable) || Fluent in English · - Reaching out to prospective clients (Restaurants), creating suitable offers and sign-up of new merchants to increase the subscriber base and maintain a healthy flow of business · - Registration and onboarding of n ...

  • QRkey

    Freelancer- Sales

    1 week ago

    QRkey Kolkata, India

    Bachelors Degree || Yrs of Experience in Sales || Fluent in English · **Should Have a Laptop** · **Job Description-** · - Reaching out to prospective clients (Restaurants), meeting face to face and demontrate our software solutions, creating suitable offers and sign-up of new mer ...

  • Faddal Industries Limited

    Telecalling Sales Executive

    5 days ago

    Faddal Industries Limited Kolkata, India

    **JOB DESCRIPTION**: · - On-board new sellers on Amazon through phone-call / tele-calling · - Convincing the customer by showcasing the Amazon brand and bring them on-board FREE of COST (Customer does not need to pay anything) · - Client Communications, Client Management · - Ecom ...

  • Logica Infotech Services

    Call Center Agents

    1 week ago

    Logica Infotech Services Kolkata, West Bengal, India

    **Benefits**: · **Creative environment**: · Business today is driven by technology and creative people. We welcome you to be a part of the creative environment and grow, develop your ideas, and realize your full potential. · **Reward and Recognition**: · Recognition has always be ...

  • Ghost Research Solutions

    Customer Service Representative

    3 days ago

    Ghost Research Solutions Kolkata, India

    **Job Title · - **Customer Service Representative · **Experience · - 1years in outbound sales** · **Responsibilities-** · - Handling customers over the call · - Assist customers and onboard new customers · - Meeting the targets and closing the deal · **Requirements-** · - Good co ...

  • Apex Group

    Private Equity Fund Accounting

    3 days ago

    Apex Group Kolkata, India

    Private Equity Fund Accounting - AVP · Location: Kolkata, India · Date Posted: Aug 10, 2023 · **Description** · **Private Equity Fund Accounting - Assistant Vice President** · *** · **Pune/Bangalore** · **/Hyderabad/Mumbai/Kolka** · **ta** · - experience in hybrid structure Priva ...

  • Clirnet Services

    Coordinator-institutional Relations

    1 week ago

    Clirnet Services Kolkata, India

    **Department: Institutional Relations** · **Location: Salt Lake Sec V, Kolkata** · **Mode: Work from Office** · **Key Responsibilities**: · The Co-Ordinator will be responsible for Onboarding and Engaging the existing clients through various services. She will be handling the rel ...

  • Clirnet Services

    Coordinator-institutional Relations

    6 days ago

    Clirnet Services Kolkata, India

    **Department: Institutional Relations** · **Location: Salt Lake Sec V, Kolkata** · **Mode: Work from Office** · **Key Responsibilities**: · The Coordinator will be responsible for Onboarding and Engaging the existing clients through various services. She will be handling the rela ...

  • Consult Hagnos

    Consumer Durable Loan Officer

    1 week ago

    Consult Hagnos Kolkata, West Bengal, India

    Experience · - 2-3 Years. · **Salary**: Upto 3 to 4 LPA · Qualification · - Graduation. · Must have two wheelers. · 1. CFE would support BDM in building business across all the product lines that are managed by BDM. Currently, they would be supporting Revolving Credit and Supply ...

  • Genpact

    Process Associate- Onboarding Spoc, Pfss

    1 day ago

    Genpact Kolkata, India

    **_With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our botto ...

  • Anytime Fitness

    Front Office and Sales

    5 days ago

    Anytime Fitness Kolkata, India

    Necessary Requirement: · - Must be a graduate · - Must live near to job location · - Must have English spoken skills · **Duties and Responsibility**: · - Welcome visitors and members to the Gym · - Answer phones and assist the front desk with various administrative tasks. · - Mai ...

  • Sportiqo Fitness LLP

    Front Desk and Sales

    1 week ago

    Sportiqo Fitness LLP Kolkata, India

    Must live near to job location · DUTIES · - Welcome visitors and members to the Gym, answer phones and assist the front desk with various administrative tasks. · - Maintain long-term clientele and grow the gym's membership base through sales, new member onboarding, and excellent ...

  • Anytime Fitness

    Sales Executive

    3 days ago

    Anytime Fitness Kolkata, India

    Necessary Requirement: · - Must be a graduate · - Must live near to job location · - Must have English spoken skills · **Duties and Responsibility**: · - Welcome visitors and members to the Gym · - Answer phones and assist the front desk with various administrative tasks. · - Mai ...

  • OrderFly Private Limited

    Freelancer- Sales and Field Training

    6 days ago

    OrderFly Private Limited Kolkata, India

    Reaching out to prospective clients (Restaurants), creating suitable offers and sign-up of new merchants to increase the subscriber base and maintain a healthy flow of business · - Registration and onboarding of new merchants, including documentation/ verification/ enrolment/ Pay ...

  • Onesource Atreus

    Sales Process Trainer

    1 week ago

    Onesource Atreus Kolkata, India

    ob Title: BPO Process Trainer · Job Summary: We are hiring a Process Trainer to design, develop, and deliver process training programs to improve the performance of our BPO customer service representatives. · **Responsibilities**: · - Design and develop training materials · - Con ...

  • Anytime Fitness

    Front Desk

    3 days ago

    Anytime Fitness Kolkata, India

    Necessary Requirement: · - Must be a graduate · - Must live in South 24 parganas · - Must have English spoken skills · **Duties and Responsibility**: · - Welcome visitors and members to the Gym · - Answer phones and assist the front desk with various administrative tasks. · - Mai ...

  • OrderFly Private Limited

    Freelancer- Sales

    3 days ago

    OrderFly Private Limited Kolkata, West Bengal, India

    Reaching out to prospective clients (Restaurants), creating suitable offers and sign-up of new merchants to increase the subscriber base and maintain a healthy flow of business · - Registration and onboarding of new merchants, including documentation/ verification/ enrolment/ Pay ...