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    Microsoft Dynamics 365 CRM - Hyderabad, India - BDO RISE Private Limited

    BDO RISE Private Limited
    BDO RISE Private Limited Hyderabad, India

    1 day ago

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    Description

    Job Summary

    Senior Associate is responsible for analyzing internal user needs to accurately design, construct and maintain a system to meet the individual needs of the user.

    Job Duties

    Develops custom web applications and third-party integration points

    Researches advance development topics and new technology to determine if applicable for implementation

    Builds and maintains policy and standardization for the Application Services team

    Designs operational processes and guides for new technology programs for the Application Services team

    Benchmarks a variety of internally-developed and third-party integrated systems for performance under heavy loads

    Builds and maintains a variety of internally-developed and third-party integrated systems documentation

    Clarifies design requirements from the firm's business owners

    Coordinates technical efforts related to systems issues and server replacements

    Devises strategic plan for resolving issues while keeping the firm's systems operational

    Educates Application Support Services professionals on responsibilities and provides guidance regarding effective resolution of issues

    Facilitates meetings to discuss project requirement meetings, as needed

    Coaches junior developers on best practices and steps for developing sound coding decisions

    Acts as the technical lead on larger IT projects

    Serves as the Secondary Support person for after-hours support

    Escalates critical issues to management and implements strategies for timely resolution

    Coordinates and organizes efforts and follow-up from items stemming out of team meetings

    Formulates basic strategies and develops proposals for meeting Application Services goals

    Provides Level IV support for specific applications

    Other duties as required

    Supervisory Responsibilities:

    N/A

    Qualifications, Knowledge, Skills and Abilities

    Education:

    Bachelor's degree in Computer Science, Information Systems or another related field, preferred

    Experience:

    Five (5) or more years of experience with Microsoft Dynamics 365, required

    Five (5) or more years of experience in Power Platform native components and knowledge of the Dataverse, required

    Skills on at least two modules of the CRM suite (Sales, Customer Service, Project Management, Marketing)

    Knowledge of Visual Studio and experience in developing web applications using C#, ADO and SQL a preference.

    Prior experience serving in a technical lead role on IT projects, preferred

    Advanced experience with software development methodologies, preferred

    Experience in other development languages, strongly preferred

    License/Certifications:

    Certifications in Microsoft MTA / MCSD, preferred

    Software:

    Experience with the following products, preferred:

    Microsoft Dynamics 365 CRM

    Microsoft Visual Studio

    Microsoft SQL Server and/or Azure SQL DB

    HTTP Debug Tools

    Language:

    N/A

    Other Knowledge, Skills & Abilities:

    • verbal and written communication skills
    • interpersonal and customer relationship skills
    • to work in a deadline-driven environment while handling multiple complex projects/tasks simultaneously with a focus on details
    • of successfully multi-tasking while working independently or within a group environment
    • to rely on extensive experience and judgment to plan and accomplish goals
    • of working well under pressure while dealing with unexpected problems in a professional manner
    • to communicate and interact with all levels of employees and management
    • to interact and build relationships and consensus among people
    • knowledge of concepts, practices and procedures within the software development industry
    • information technology architectural and design skills
    • project management and leadership skills to effectively act as technical lead on large projects
    • to consistently produce clean code and adhere to appropriate documentation standards
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