- Reviews with customers the business and technical requirements and provides solutions that best address the customer's needs.
- Writes, reviews and tests detailed design documents. Performs configuration and customization of code. Defines test specifications and supports the fixing of defects using complex debugging and error analysis.
- Provides technical support during all phases of a project and advises the customer's technical personnel at all levels of: coding-related best practices, design-related best practices, use of product features, HW and deployment architecture, application and 3rd-party configuration and tuning, on-going production monitoring, etc.
- Participates in POCs or pre-sales demos. This role involves one or more of the following: providing estimates, leading the project, developing the customizations and writing the demo scripts / storyboards.
- Installs and configures products in internal labs (ST), customer labs (UAT/Performance), and customer production environments. Installations may include O/S, DB's, applications and test tools (for example, Seagull).
- Integrates Amdocs products with third-party applications within commercial customer networks. Implements and validates product configuration changes in live customer networks in which there is a limited service outage.
- Performs connectivity validation of related system components. Reviews results with the customer and the customer's vendors, and provides relevant technical input to project status reporting.
- Leads and screens all defects/incidents during the project, directing them to the relevant owner and following up on their handling. Identifies product gaps and recommends enhancements to the Product Core team.
- Expert on RLC/TC online charging platform.
- 8+ years' experience in Kenan Telecom Billing System (Billing systems integration, development, and implementation for medium to big telecom/ISP operator).
- Expert knowledge of OSS/BSS domain.
- Should have strong knowledge across Kenan modules like rating & charging, billing & invoicing, financials (payments/journals/collections), order/provisioning and inventory management, and integration with CRM/external/3P systems.
- Expertise in Designing, Implementing, and configuration of Kenan BP Entities.
- Data migration experience and Working knowledge on Migration ETL tool (with at least 3 years' experience in designing/developing using these tools).
- Should have strong knowledge of RDMS (Oracle or PostGres or Sybase).
- Extensive experience in development, including work in Agile development environments.
- You are excellent at end-to-end product deployment and working with customers, and we have outstanding products and large global customers. This position is ideal for you.
- You will be a key member of a global, dynamic, and highly collaborative team with various opportunities for personal and professional development.
- You will have the chance to work in a multinational environment for the global market leader in its field.
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Professional Services Specialist - Gurugram, India - Amdocs
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In one sentence
The Professional Services Specialist is a highly trained product expert responsible for end-to-end product deployment.
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