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Customer Service Associate - Nagpur, India - Place Assured Consultants Pvt Ltd
Description
Job RequirementsJob Title: CSA (Customer Service Associate)
Company Name: Place Assured Consultants Pvt Ltd
Location: Nagpur, Maharashtra (Remote)
Salary: ₹10,000 - ₹18,000 a month
Employment Type: Full-time
Job Description:
Place Assured Consultants Pvt Ltd is urgently hiring for the position of Customer Service Associate (CSA). This is a work-from-home opportunity with 40+ vacancies available. As a CSA, you will be responsible for providing excellent customer service and support to our clients.
Key Responsibilities:
Handle customer inquiries and resolve issues through multiple communication channels (phone, email, chat).
Provide accurate and timely information to customers regarding product/service queries.
Maintain customer records and update the database with relevant information.
Identify and escalate priority issues to the appropriate departments.
Ensure customer satisfaction and retention by delivering high-quality service.
FAQs:
Q: What are the qualifications required for this position?
A: The ideal candidate should have a Higher Secondary (12th Pass) qualification. Proficiency in English and Hindi languages is preferred.
Q: Is prior experience in customer service necessary?
A: Yes, a minimum of 1 year of experience in customer service is preferred.
Q: Is there any specific location requirement?
A: Candidates should either be residing in Nagpur, Maharashtra or be willing to relocate before starting work.
Q: What are the working hours?
A: This is a full-time position, and the working hours will be communicated during the hiring process.
Q: Are there any benefits or perks associated with this job?
A: Yes, this position offers the benefit of working from home, allowing you to have a flexible work-life balance.
