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    Human Resources Specialist - mumbai, India - Konnect Insights

    Konnect Insights
    Konnect Insights mumbai, India

    3 weeks ago

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    Description

    Job Title: HR Specialist SaaS

    Location: Mumbai, India Type: Full-Time

    About Us:

    Konnect Insights, a leading SaaS platform, is on a mission to redefine the landscape of Customer Experience. We empower brands across 30+ countries to unlock the full potential of their online presence through cutting-edge technology and actionable insights. Konnect Insights is a unified customer experience management platform that offers an all-in-one solution for Social Listening + Community Engagement (with advanced workflows) + Social CRM + Social Analytics + Social Publishing + Surveys + Dashboards / BI Tools + Crisis Management. Powered by App Marketplace Konnect Insights offers very deep integrations with CRMs, Contact Centres, chatbots, marketing automation and collaboration tools.

    As we continue to grow, we are seeking an experienced and skilled HR specialist to grow our innovative team.

    Roles and responsibilities

    • Managing the tech and non-tech recruitment efforts including actively recruiting for open positions across offices and partnering with external recruiters to ensure headcount needs are met
    • Posting and tracking jobs on various sites
    • Coordinating with external recruiters
    • Conducting and screening interviews and coordinating with departments for interview rounds
    • Preparing offer letters and appointment letters, performing background checks
    • Coordinating the onboarding process with internal teams
    • Leading the employee relations activities including performance management programs; utilizing systems/tools that support the business objectives as well as general employee feedback including during onboarding and off-boarding
    • Managing employee health and other benefits, partnering with benefits companies regularly and leading annual open enrollment
    • Maintaining accurate records for employee transactions in the HRMS and company policies while maintaining compliance with applicable laws
    • Supporting operational training program; providing feedback and recommendations to trainers, and periodic monitoring of training materials, content, and format
    • Managing a team of 2-3 members in the HR function to achieve goals
    • Performing other HR operations such as employee performance improvement, terminations, promotions, employee grievance and career growth plan, updating employee handbook
    • A good understanding of various roles in a SaaS company

    Desired Candidate Profile:

    • 6+ years of experience in HR and recruiting
    • 4+ years of prior experience working with software products or SaaS companies
    • Strong work ethic and can function both as an individual contributor and as a team player
    • Exceptional communication and people management skills
    • An approachable demeanour with the ability to collaborate with other departments
    • Ability to get the job done within specific timelines both from recruitment and operations perspective
    • Can create and execute strategies, engagement programs, and policies in alignment with the company's objectives
    • Is willing to go above and beyond the SOW when needed and can multitask with ease
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