Jobs
>
Noida

    Delivery Manager - Noida, India - Microsoft

    Microsoft
    Microsoft Noida, India

    6 days ago

    Microsoft background
    Full time
    Description

    Overview

    At Microsoft, our core mission is empowering every person and every organization on the planet to achieve more. Industry Solutions (IS) is a global organization of over 16,000 strategic sellers, industry experts, elite engineers, architects and consultants, who along with delivery experts are working together to bring Microsoft's mission of empowerment – and cutting-edge technology - to life for the world's most influential customers. We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey. Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves.

    Qualifications

    Required/Minimum Qualifications

    The ideal candidate will have a four-year degree and at least 16+ years of demonstrated corporate management experience or an equivalent combination of education and experience. The candidate must have demonstrated knowledge of project and delivery management and preferably holding relevant industry certifications like PMP, ITIL. Candidate must have excellent organization, communication, project management, negotiation and problem-solving skills. Executive-level interpersonal, verbal, written & presentation skills are also required for the role. Having an experience and background on Infrastructure workloads is desirable.

    Additional or Preferred Qualifications

  • Bachelor's Degree in related field AND 16+ years' experience in consulting/professional services delivery, project management, or practice management, or leading portfolio management, complex programs, or revenue-driven (e.g., $10 million +) programs OR equivalent experience.
  • Project Management Professional (PMP) certification.
  • 2+ years consulting, professional services, or related financial management experience (e.g., cost management, revenue forecasting).
  • Dynamics 365 domain exposure is good to have.
  • Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification.
  • Certification in relevant industry.

    • Responsibilities

    People Management

  • Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
  • Model - Live our culture; Embody our values; Practice our leadership principles.
  • Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
  • Care - Attract and retain great people; Know each individual's capabilities and aspirations; Invest in the growth of others.

    • Account Delivery Management

  • Supports strategic relationships with key stakeholders in the customer portfolio, often as part of a steering committee, to ensure service delivery is on track and major issues are being anticipated, identified, and managed. Supports new customer opportunities in partnership with Sales with highly significant or global impacts for Microsoft. Communicates current view of delivery to customer executives on regular cadence, as appropriate.

    • Intellectual Property (IP)

  • Ensures the use, reuse, and creation of intellectual property (IP) in delivery, as applicable.

    • Relationship Development

  • Manages stakeholder relationships both internally (e.g., with Customer Success, Engineering product teams, Operations, Finance, local Consulting management) and externally (e.g., with partners and partner leads). Synthesizes and combines broad insights from personal or teams' experience regarding former delivery experiences with Customers. Closely collaborates with Global Pursuit Organization (e.g., on domain approvals, lead to order, sales handover). Proactively leverages relationships to resolve complex staffing issues and to create clarity. Partners with Software Quality Assurance and Delivery Excellence to monitor delivery portfolio health. Engages in regular cadence with Global Capacity Management Resource Managers to assist in staff matching for Project Managers on new engagements.
  • Resolves issues identified and escalated by Consulting Project Managers from internal and external teams and customers (e.g., across Microsoft organization and with partners) regarding internal or critical customer issues (e.g., personnel change requests, threat of customer dissatisfaction, inability to deliver customer's outcome, delivery quality issues and dispute management), and manages internal executive engagement for escalations, as needed. Establishes escalation standards and process improvements for practice and implements escalation management governance processes.
  • Understands customer and subcontractor obligations, and engages in obligation management. Drives Consulting Project Mangers to maintain the right contacts in service systems and target surveys. Champions the creation of feedback plans based on survey and constructive feedback. May serve on customer executive steering committees to an engagement.
  • Oversees through Project Health Reviews that internal and external compliance requirements have been met. Acts as an escalation point where a compliance or security breach has been identified and to understand impact and ensure notification through correct channels.

    • Contracting

  • Reviews and approves original contract and subsequent change requests. Acts as an escalation point should the contract not be of the required quality, or has created ambiguity in the delivery of professional services to the customer. Reviews and approves subcontractor onboarding (e.g., purchase orders, invoice approvals).

    • Presales

  • Adds input into deal construct and deliverability early in the pre-sales cycle. May work within the pre-sales team for exceptionally large consulting deals.

    • Planning

  • Sets expectations through the Solution Review Meeting conditions of approval and throughout the engagement to tactically direct the Project Manager.

    • Monitoring and Controlling

  • Steps in to take remedial actions with Consulting Project Managers on specific engagements if key performance indicators (KPIs) or certain metrics are not at the quality levels required, to understand and remediate any issues.
  • Reviews risks and issues directly with Consulting Project Managers in Project Health Reviews. Acts as the primary escalation point back to establish consensus and a unified message to the customer
  • Acts as primary escalation point for any technical issues. Overall, is accountable for the quality of the technical delivery of the engagement.
  • Reviews and approves customer change control processes.
  • Ensures Consulting Project Managers' adherence to internal financial rhythms of business (ROBs). Acts as primary escalation point for budgetary issues. Serves as the primary approver for the release of any Risk Reserve required on engagements
  • May be positioned as an Executive Steerco Member on customer engagements. Facilitates across organizational boundaries to gain consensus and direction on the delivery. Ensures that customer opportunities, questions, and/or issues are brought to the appropriate internal teams (e.g., Sales, Architects). Models and encourages others to develop and/or expand awareness of internal mechanisms in order to best address customer needs. Establishes accountabilities, when appropriate, to drive customer outcomes and ensure internal stakeholders are in place.

    • Closure

  • Validates the customer sign off on Proof of Delivery/Delivery Acceptance Form.
  • Seeks themes in lessons learned and delivery constraints/issues, and documents and socializes with relevant internal Microsoft teams to improve intellectual property (IP) and feed into continuous improvement.

    • Portfolio Management

  • Acts as centralized management for one or more project portfolio(s) to achieve strategic objectives. Oversees a broad portfolio of deliveries managed and supported by Consulting Project Managers. Impacts global community to drive change and initiate additional customer outreach. Oversees a broad portfolio of complex accounts, when appropriate. Supports management and assurance of the all-up delivery of consulting engagements.
  • Proactively reviews portfolio health. Ensures challenged engagements receive support and are monitored to execute against Go-to-Green Plans. Establishes operational processes and standards to mitigate delivery issues for the organization to adopt. Ensures methodology, processes, and quality standards are consistently implemented and tools are leveraged appropriately. Monitors and manages metrics, intervenes to course correct, and uses tools/dashboards to identify issues and inform solutions. Understands business implications, recommends insights for the business, and briefs senior-level leaders on proactive solutions.

    • Business Growth

  • Owns the financial health of the portfolio (e.g., revenue attainment, accurate forecasting and portfolio planning, cost management, and utilization, skills, and capacity planning). Identifies opportunities to accelerate and drive consumption and delivery. Owns and drives backlog risk management. Drives incremental business on top of existing portfolio through next step proposals, conducts customer discussions related to NSP and other opportunities. Engages in the pursuit cycle to ensure deals are structured appropriately. Supports and contributes to rhythm of business (ROB) and Chief Financial Officer (CFO) forecasting.
  • Recognizes opportunities, creates a shared vision and direction, and moves people and processes in a new direction for a sector(s) or geoarea(s). Innovates and implements long-term, strategic plans, in partnership with Consulting personnel or the broader organization, if required, to shape new opportunities and sustainable growth for customer accounts for large or strategic opportunities. When appropriate, innovates and implements long-term, strategic plans, in partnership with Sales to create new opportunities and sustainable growth for customer accounts across the account portfolio. As needed, negotiates, collaborates on, reviews, and contributes to deal approval processes, sometimes challenging deal construct to ensure Microsoft initiatives are incorporated appropriately. Ensures delivery team alignment and holds delivery team accountable for delivering on sales strategy.
  • Looks for or creates opportunities to maximize timely cloud consumption through current deliveries. Coaches team and Consulting Project Managers (CPMs) to identify new opportunities with customers and to accelerate delivery or prevent delivery delays. Proactively reshapes portfolio to maximize consumption and drive transformation deliveries.
  • Reviews new deals to quantify the expected outcomes are deliverable, risk process is managed, and that costs/resources and number of hours are correctly identified. Ensures the use, reuse, and creation of intellectual property (IP) in delivery, as applicable.

    • Delivery Management

  • Ensures the right mix of internal/external resources are assigned in engagements to drive Microsoft's strategic use of onshore, offshore, nearshore, and partner delivery resource pools. Optimizes use of resources according to deal shaping and financial efficiency to maximize customer value.
  • Drives delivery excellence, maturity, and quality, leveraging Quality Assurance partners and organizations and ensuring appropriate use of Microsoft and industry methodologies. Oversees the successful delivery of projects, ensuring proper project initiation is followed and documented both internally and externally using Service Delivery Methodology (SDM). Oversees the delivery team (Consulting Project Managers [CPMs]) as a primary escalation point for any delivery issues. Monitors the health and risk profile of individual projects through Project Health Reviews. Ensures that customers are surveyed for delivery satisfaction. Proactively anticipates when projects may go poorly and steps in to pivot priorities for mitigation. Influences others to secure resources for deliveries, and holds teams accountable for maintaining obligations to customer contracts and ensuring delivery services across the services lifecycle. Attends steering committee meetings, as needed, with strategic customers to remove blockers and ensure delivery success.

    • Other

  • Embody our and
    • Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect
  • RateGain

    Manager - Program Delivery

    1 day ago

    RateGain Noida, India Full time

    About RateGain: · Founded in 2004 and headquartered in India, RateGain Travel Technologies Limited (NSE,BSE: RateGain) is a provider of SaaS solutions and one of the world's largest processors of electronic transactions and price points for travel and hospitality. It works in mor ...

  • RateGain

    Manager-Program Delivery

    12 hours ago

    RateGain Noida, India Full time

    Role Overview · As a Client Partner, you will solve complex business problems for our customers with RateGain solutions and deliver significant value. You will be seen as a subject matter expert and a trusted advisor to our customers, and will use your business skills to provide ...

  • RateGain

    Manager-Program Delivery

    4 days ago

    RateGain Noida, India Full time

    Role Overview · As a Client Partner, you will solve complex business problems for our customers with RateGain solutions and deliver significant value. You will be seen as a subject matter expert and a trusted advisor to our customers, and will use your business skills to provide ...

  • iLink Digital

    Technical Delivery Manager

    1 day ago

    iLink Digital Noida, India Full time

    Job Description · Job Responsibilities: Technical Delivery Manager · As a Technical Delivery Manager, the role involves overseeing all technical aspects of projects delivers. · This includes leveraging past experience as a developer to understand and explain architect for key a ...

  • Idemia

    Service Delivery Manager

    1 day ago

    Idemia Noida, India

    Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, includin ...

  • ProVal Technologies

    Service Delivery Manager

    1 day ago

    ProVal Technologies Noida, India Full time

    The ProVal Senior Systems Engineer is passionate about the IT industry. They leverage technology and business experience to help ProVal become successful. They deliver world-class infrastructure operations through the ecosystem of tools, services, and consulting. · The Senior Sys ...

  • Fujitsu

    Service Delivery Manager

    3 days ago

    Fujitsu Noida, India

    Manages service delivery to customer(s) in order to deliver contracted service commitments & continual service improvements. Accountable for forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and cash. May be accountable for the TCV forecast. ...

  • Landis+Gyr

    Service Delivery Manager

    2 days ago

    Landis+Gyr Noida, India

    Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovativ ...

  • Homelane

    Senior Manager-Delivery

    7 hours ago

    Homelane India, Noida Full time

    Job Description1. Customer ServicingDesign: Manage design process to ensure customers get a timely, consistent and high-quality experience. A talented team of design partners and design managers will work with you to make this happen · Production: Coordinate with the central prod ...

  • Bennett Coleman and Co. Ltd

    IT Service Delivery Manager

    1 day ago

    Bennett Coleman and Co. Ltd Noida, India Full time

    Areas of Responsibility · Provide support for key IT infrastructure initiatives (management and technology roll out) and related IT operation projects · Should be well versed with Cloud technologies (preferably Office 365 suite), Line of Business (LOB) Applications, Active Direc ...

  • Auscomp Computers Pty Ltd

    Service Delivery Manager, MSP

    4 hours ago

    Auscomp Computers Pty Ltd Noida, India

    Company Description · Auscomp Computers Pty Ltd, established in 2000, is an Australian owned and operated distributor and technology integrator located in Noida. With a national focus servicing over 5000 resellers in Australia, Auscomp operates from warehouses in Brisbane and Syd ...

  • Ericsson

    Service Delivery Management(7)

    3 hours ago

    Ericsson Noida, India

    Description · Join our Team · About this opportunity · The Performance & Quality Management role is responsible to secure that the quality and cost of the services delivered from the delivery units are in accordance to the expected levels agreed through WLA. MSDM should also e ...

  • Successive Technologies

    Technical Project Delivery Manager

    6 days ago

    Successive Technologies Noida, India permanent

    About Us Digital is a global leader in full-service software development, serving clients worldwide. With a commitment to excellence and technical proficiency, Successive delivers exceptional digital solutions that empower businesses to thrive in the digital age. We hold expertis ...

  • ION

    Senior Delivery Manager PMO, Noida

    1 day ago

    ION Noida, India Full time

    Delivery managers at Lab49 manage all aspects of delivering on an engagement with a client. The responsibility of the Senior Delivery Manager will beto both manage the Lab49 consultants based in the region to deliver software solutions for our client, but also to hold the client ...

  • Ericsson

    Service Delivery Line Manager(5)

    4 days ago

    Ericsson Noida, India

    Description · Join our Team · About this opportunity · Manager RF has the responsibility of planning, recruiting, developing and managing competence which would be responsible to deliver global optimization projects performed within the RAN domain from the SL optimize organiz ...

  • KPMG India

    Corporate Functions

    1 day ago

    KPMG India Noida, India

    The Infrastructure Delivery Manager will be responsible for managing the on-going program within the Framework Contract. · This role focuses on delivery of high quality and reliable technology infrastructure services in line with business needs. · - Key focus area - Service Deliv ...

  • British Council

    Projects and Programmes

    4 days ago

    British Council Noida, India

    Projects and Programmes · **Date**:16-Feb-2023 · **Location**: Noida, South Asia, IN · **Company**:British Council · The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English la ...

  • NTT DATA

    Delivery Strategic Advisor

    6 days ago

    NTT DATA Noida, India

    **Req ID**: 259198 · We are currently seeking a Delivery Strategic Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). · Position Description: Support of Delivery Governance and Risk Management · Position's General Duties and Tasks · - Work collaboratively to en ...

  • Capgemini

    Transition I 12 to 14 Years I Noida

    4 days ago

    Capgemini Noida, India

    _ Manages the whole process of transferring services and staff from one location to another or from one service provider to another, ensuring service levels are maintained throughout. The role also includes maintenance of the budget, project plans and reporting to the customer an ...

  • Indian School of Development Management

    Associate, Program Operations

    6 days ago

    Indian School of Development Management Noida, India

    **Role: Associate, Program Operations** · **Location: Noida** · **About ISDM** · By 2025, ISDM aims to become the go-to management institute for top professionals wanting to transform the development sector for a greater impact on people's lives. In order to achieve this aim, ISD ...