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    L2 Salesforce Administrator - Bengaluru, India - Cortex Consulting Pvt. Ltd.

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    Description

    About the Role :
    We are seeking a motivated and experienced Salesforce Administrator (Level 2 Support) to join our growing team.

    In this critical role, you will play a key part in providing exceptional support to our staff on all aspects of the Salesforce platform.

    You will leverage your in-depth knowledge of Salesforce functionality to manage user access, configurations, data, and reporting, while also contributing to the continuous improvement of our Salesforce environment.


    Responsibilities :

    Support and Training :

    • Provide excellent Level 2 customer support to staff on Year Up's Salesforce data systems and applications.
    • Manage a comprehensive knowledge base system (FAQs, How-To Guides) to empower user selfservice.
    • Gain a deep understanding of Year Up's business processes and how they connect to Salesforce functionalities.
    • Provision new user accounts and manage access permissions according to security best practices.
    • Manage custom objects, fields, formulas, validation rules, workflows, and approval processes.
    • Analyze the Salesforce data model to determine the optimal approach for creating custom objects or leveraging outofthebox functionalities.
    • Deliver daytoday support and guidance to endusers, helping them enhance their Salesforce knowledge and proficiency with connected applications.
    • Train and mentor Tier 1 support team members to ensure consistent and highquality user support.

    Data Management and Reporting :

    • Assist staff in analyzing and utilizing Salesforce data effectively for informed decisionmaking.
    • Help staff modify report parameters to extract the most valuable insights from their data.
    • Perform data import and export tasks as needed to ensure data accuracy and completeness.
    • Manage dashboards, views, and reports for both standard and custom Salesforce objects.
    • Actively contribute to improving data quality through data cleansing and validation techniques.

    Qualifications :

    • 46 years of experience as a Salesforce Administrator or similar role.
    • Proven experience in supporting users, managing configurations, and troubleshooting Salesforce issues.
    • Indepth knowledge of Salesforce functionality, including objects, fields, relationships, workflows, and automation tools.
    • Strong understanding of data management principles and best practices for data quality and integrity.
    • Experience with Salesforce reporting and dashboard creation is a plus.
    • Excellent communication and collaboration skills to work effectively with staff across different departments.
    • Ability to prioritize tasks, manage time effectively, and meet deadlines.)


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