Jobs
>
Bengaluru

    Service Delivery Manager - Bangalore, India - NTT

    NTT
    NTT Bangalore, India

    2 weeks ago

    NTT background
    Full time
    Description

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

    In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

    With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

    Your career here is about believing in yourself, and taking on great opportunities and new challenges.It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.

    Are you ready to take the next step in your career?

    The Service Delivery Manager is responsible for providing continuity in service and acts as an advocate for the client within NTT Ltd. They support the business by taking responsibility for overall contract management for medium to large complex client contracts. They are responsible for ensuring client satisfaction, service delivery and contract profitability for their assigned client contracts – can be specific client accounts or a group of accounts.

    The Service Delivery Manager may operate across multiple sites or NTT Ltd Support Services offerings. They are the primary interface managing the services relationship between the client and NTT Ltd. They own the service governance structure, schedule and run all service management review meetings, and ensure all processes and documentation are in place.

    The Service Delivery Manager role is a chargeable service in the Uptime Proactive Support Service (PSS) option. They are responsible to perform client facing activities in service activation of Uptime Support Services, support and coordinate with GDC in service activation to ensure successful completion. It is the responsibility of this role to identify trends and areas of improvement in service delivery and communicate this information to regional and global stakeholders.

    What you'll be doing

    Key Roles and Responsibilities:

    • Works as an Independent Contributor (IC) and acts as the primary interface managing the services relationship between the client and NTT Ltd
    • Performs client facing service activation activities and support the GDC in service activation completion
    • Responsible for operations performance, including:
      • Service Improvement Plans
      • Establishes, monitors and reports Service Delivery Reports
      • Escalation management and Reporting
      • Meeting management with clients
      • Major incidents - scrutinises adherence to process, recommends changes when SLAs are not met and works with larger delivery teams
      • Change Management – manages and owns all RoE changes
      • Service First - owns Service First asset verification and contract status
      • Vendor Backout - manages backout issues with Vendor


    Knowledge, Skills and Attributes:

    • Ability to establish strong relationships with internal stakeholders and external clients
    • Excellent relationship building skills
    • Strong ability in managing coordinated delivery of service
    • Excellent written and verbal communication skills
    • Highly analytical with good problem solving skills and can use initiative to drive innovation
    • Ability to work well in a pressurised environment
    • Excellent client service orientation
    • Displays excellent persuasion and influence abilities
    • Passionate, strong initiative, self-driven with commitment to succeed
    • Ability to manage budgets, resources, and timelines for service delivery projects
    • Proficient in project management, including planning, execution, monitoring, and project delivery
    • Assertive in approach with proficiency in negotiating terms, managing conflicts, and addressing challenges that may arise during service delivery
    • Seasoned, experienced professional; has complete knowledge and understanding of area of specialisation
    • Ability to use evaluation, judgement, and interpretation to select right course of action


    Academic Qualifications and Certifications:

    • Relevant bachelor's degree or equivalent in Information Technology or Business Administration or related
    • ITIL Certification, such as ITIL Foundation or higher-level certifications
    • Project Management Professional (PMP) certification desirable
    • Client Relationship Management certification desirable


    Required Experience:

    • Seasoned demonstrated years of experience in service delivery and/ or related function in a medium to large ICT organisation, preferably IT service provider
    • Seasoned background in delivering IT services, managing IT projects, and understanding the IT service lifecycle
    • Seasoned experience in managing client relationships, understanding client needs, and ensuring client satisfaction

    Skills Summary

    Conflict Management, Contract Management, Customer Centric Solutions, Managed IT Services, Negotiation, Project Management, Service Delivery, Service Level Agreement (SLA)

    What will make you a good fit for the role?

    Workplace type:

    Hybrid Working

    Join our growing global team and accelerate your career with us. Apply today.

    A career at NTT means:

    • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
    • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
    • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
    • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
    • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
  • Hewlett Packard

    Delivery Risk Assurance/ Managed Services

    6 days ago

    Hewlett Packard Bengaluru, Karnataka, India

    Delivery Risk Assurance · - Participate in Customer discussions along with Pursuit for better understanding of Customer business outcomes / goals. · - Analyzes the opportunity requirements to identify weaknesses (pain areas) and recommend fit for purpose delivery solutions, such ...

  • EY

    Det-healthcare Delivery Manager-gdsn02

    1 day ago

    EY Bengaluru, Karnataka, India

    At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build ...

  • Relanto

    Delivery Manager

    1 week ago

    Relanto Bangalore Urban, India

    Position: Delivery Manager - Data & AI · Location: Bangalore · Responsibilities: · Develop a detailed project plan (Ensuring resource availability and allocation) to track progress. · Developing project scopes and objectives, involving all relevant stakeholders and ensuring techn ...

  • Tech Mahindra

    Delivery Manager

    1 week ago

    Tech Mahindra Bengaluru, India

    Delivery Manager – UI · Experience: 10-17 Years · Job Location: Bangalore, Hyderabad & Chennai · Notice Period: Immediate to 30 Days · Job Description: · 15+ years of IT experience in UI technologies/frameworks like Angular, React, Node, JavaScript, jQuery, HTML, CSS, Vue, Bootst ...

  • WSO2

    Delivery Manager

    2 days ago

    WSO2 Bengaluru, India

    About the Role: · Join our team as a dynamic Software Project Delivery Manager. You will play a crucial role in overseeing consultancy projects' end-to-end lifecycle, ensuring successful delivery to our clients with the highest quality standards. · Responsibilities and Duties: · ...

  • HCLTech

    Delivery Manager

    1 week ago

    HCLTech Bengaluru, India

    Hcl -Tech - Service Delivery Manager · Job Location : Bengaluru · Scope: · The range involves management of revenue, · Financials Management: knowledge of P&L sheet. · People management: experience managing a team of 45-60 project managers and team leaders. · The position is ...

  • Relanto

    Delivery Manager

    1 week ago

    Relanto Bengaluru, India

    Position: Delivery Manager - Data & AILocation: Bangalore · Responsibilities:Develop a detailed project plan (Ensuring resource availability and allocation) to track progress.Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feas ...

  • o9 Solutions, Inc.

    Delivery Manager

    23 hours ago

    o9 Solutions, Inc. Bangalore Urban, India

    At o9 Solutions, our mission is clear: be the Most Valuable Platform (MVP) for enterprises. With our AI-driven platform — the o9 Digital Brain — we integrate global enterprises' siloed planning capabilities, helping them capture millions and, in some cases, billions of dollars in ...

  • Domnic Lewis International

    Delivery Manager

    1 week ago

    Domnic Lewis International Bengaluru, India

    Salesforce CRM Delivery Manager · What You Will Do: · - Serve as a trusted partner and collaborate to deliver value from Organisation. · - Understand the business roadmap and vision, ensuring team alignment with business priorities and goals. · - Lead CRM/SF solutions, ensuring ...

  • Wipro

    Delivery Manager

    2 hours ago

    Wipro Bengaluru, India Full time

    Role Purpose · The purpose of the role is to manage delivery within an account by driving various projects, operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery Do Delivery Management Ensure seamless deliver ...

  • Notus

    Delivery Manager

    1 day ago

    Notus Bangalore, India permanent

    Role : Delivery Manager - Microsoft SharePoint and Power Platform · Experience : 15+ years · Overview : · We are seeking a highly experienced Delivery Manager with extensive expertise in managing Microsoft SharePoint and Power Platform large programs. The ideal candidate will pos ...

  • L&T Technology Services

    Delivery Manager

    1 week ago

    L&T Technology Services Bengaluru, India

    Job Description · Create solution architecture for project engagements with clients. · Provides technical direction to the team in design & development. · Responsible for team's work for technical accuracy · Responsible for Engineering discipline design reviews preparation and In ...

  • IBU Consulting

    IT Delivery Manager

    2 days ago

    IBU Consulting Bangalore, India permanent

    Potential areas of work : · IT Solutions delivery for Digital Channel platform Integration Project, responsible for delivery of : · - Local API Gateway · - Country Adapter Connector · - Digital Identity solution ecosystem · - Infrastructure and Monitoring scope · - Performance te ...

  • Acuity Knowledge Partners

    Delivery Manager

    2 days ago

    Acuity Knowledge Partners Bengaluru, India

    Job Description: · Company profiling (Public/Private), Industry / benchmarking analysis, industry primers, preparation of pitchbooks, information memorandum, confidential information memorandums, buyer and target screening, prospect benchmarking and marketing materials, monthly m ...

  • Fidelity Investments

    Delivery Manager

    1 day ago

    Fidelity Investments Bengaluru, India

    The Purpose of This Role · The Delivery Manager Operations would play a key role within the Defined Contributions Money Out function to support Fidelity's clients and internal partners at FMR India. The Delivery manager will be accountable for the day to day operations of his/he ...

  • L&T Technology Services

    Delivery Manager

    1 week ago

    L&T Technology Services Bengaluru, India

    Job DescriptionCreate solution architecture for project engagements with clients.Provides technical direction to the team in design & development.Responsible for team's work for technical accuracyResponsible for Engineering discipline design reviews preparation and Interface with ...

  • Nexplace Info pvt ltd

    Delivery Manager

    4 days ago

    Nexplace Info pvt ltd Bengaluru, India

    Roles & Responsibilities :Strong work experience into end- end recruitment process. · Must have client handling experience . · Resolve the escalation queries from client end & team end · Maintain strategic plan before assign the work to the team members. · Maintain a good relatio ...

  • Thomson Reuters

    Delivery Manager

    5 days ago

    Thomson Reuters Bengaluru, India Full time

    Lead a high performing cross-functional software engineering team that provides enterprise software services, APIs, and Generative AI solutions to numerous products across the organization. The team consists of in-house and outsourced technologist that span the globe. You will be ...

  • Spot Your Leaders & Consulting

    Sr. Delivery Manager

    2 days ago

    Spot Your Leaders & Consulting Bengaluru, India

    Role: Senior Delivery Manager · Location: Bangalore · We're looking for an experienced Delivery Manager to oversee the successful delivery of customer projects in our software industry. This role involves coordinating project proposals, managing execution, nurturing client relati ...

  • Fiserv

    Service Delivery Manager

    1 day ago

    Fiserv Bengaluru, India

    Skills: Service Delivery, ITIL, Application Development · Location: Bengaluru, Chennai, Pune · What a successful Service Delivery Manager do at Fiserv? · A full-time role, the service delivery manager is also expected to identify customer issues and needs by maintaining an excell ...