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Bengaluru

    ServiceNow Architect - Bengaluru, India - Genpact

    Genpact
    Genpact background
    Upper Management / Consulting
    Description

    Senior Principal Consultant – ServiceNow Architect

    Location: All Genpact Locations (Except Chennai & Mumbai)

    Experience: 10-15 years

    30 days joiners preferred.

    Responsibilities

    • Provides technical leadership to the team
    • Creates and maintains a detailed view of the existing architecture
    • Designs and collaborates with Business Process Analysts and Developers in the creation of a High-Level Solution Design Document.
    • Defines and communicates, at an architectural and design level, technical solutions aligned with business problems and systems architecture.
    • Ensures technical governance process and policies are being adhered to.
    • Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions.
    • Creates and maintains a detailed view of integrations
    • Creates and maintains a Technical Implementation Roadmap.
    • Resolves technical escalations, including responding to defects
    • Participates in process workshops
    • Works closely with client enterprise architecture team and client ServiceNow Teams
    • Periodically Reviews Configuration to ensure Platform health
    • Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow Health Scan
    • Reviews design and code per sprint to ensure quality
    • Provides hands on assistance with the detailed design and implementation approach of selected projects.
    • Ensures design is within the boundaries of Licensed modules else communicates changes in license to the client.
    • Maintains expert knowledge of the ServiceNow platform, products, capabilities, and ecosystem.
    • Assists in migrating configuration across instances
    • Support COE in continuous development of training paths for professional advancement.
    • Contribute to ongoing definition of best development and solution practices.
    • Lead training workshops as means to spread experiences gained across the practice.

    Preferred Skills:

    • Well verse in JavaScript, Angular JS (1.X) , Angular Provider, Angular Templates, Bootstrap 3 framework, CSS, HTML
    • Certified System Administrator (CSA) plus one Mainline certifications (CSM / HRSD/ITSM/GRC etc.)
    • Excellent communication Skills for client facing roles.
    • Hands on Experience on Projects
    • IT Graduate


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