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    Operations Specialist - Bengaluru, India - Whatfix

    Whatfix
    Whatfix Bengaluru, India

    Found in: Talent IN C2 - 4 days ago

    Default job background
    Full time
    Description

    Who are we?

    Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning, Training and Application Support content is consumed. We provide large enterprises (Mostly Fortune 500 companies) with a SaaS platform that helps accelerate product adoption and reduce support & training efforts by providing contextual and step by step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users.

    The product has redefined the way companies onboard, train, and provide support to users Our Customer Success team, composed of Customer Success and Global Consulting teams (India, US, UK, Australia & Germany) of around 280+ members is working with large enterprises spread across the North American (70%), European (20%), and ANZ (10%) regions. Global Consulting has been one of the growth pillars and is of strategic importance for Whatfix.

    The product has redefined the way companies onboard, train, and provide support to users Our Global Customer Success & Services team (India, US, UK, Australia & Germany) of around 280+ members working with large enterprises spread across the North American (70%), European (20%), and ANZ (10%) regions. Operations team is one of the key pillars ensuring the success and growth of our GCSS team and is of strategic importance for Whatfix.

    What sets us apart from the rest?

    With over 100 of the Fortune 1000 companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco. With a YoY growth of 300%, we have also been recognized among the top 50 fastest growing SaaS companies worldwide in the SaaS 1000 list and as a Market Leader by Gartner in the Digital Adoption space.

    "Hustle Mode ON" is something we live by.

    We are looking for a stellar Junior Consultant - Operations to join our GCSS team in Bengaluru, India.

    What will you get to do?

  • Liaising with our Customer Success, Professional Services, Finance Sales Ops, and Deals Desk on, Revenue Recognition and Reconciliations.
  • Data governance - Ensuring data accuracy, identifying and solving for data mismatches.
  • Fulfilling varied Reporting requirements across different stakeholders.
  • Contributing to CS Operational initiatives with a quick turn around.
  • Driving the Org NPS Surveys every Quarter, deriving and sharing key insights/metrics to all the stakeholders.
  • Driving operational and process efficiency within Customer Success and Professional Services teams

    • Our ideal person should have

  • True passion to explore numbers, data.
  • Having 5-8 years experience in an Operation based role.
  • SaaS experience preferred.
  • Excellent and fast paced with Excel & Google Sheet calculations.
  • Working knowledge of Salesforce.
  • Good to have understanding of reporting tools (like Looker/Tableau).
  • Excellent with large sets of data and quick automations.
  • Strong Cross collaboration skills.
  • Willingness to aligning with the UK time zone (1:00 PM to 10:00 PM IST)

    • What sets us apart from the rest?

  • With many of the "Fortune 500" companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco. The kind of elite customer base that we have, despite being a mid-sized Indian company is simply unheard of
  • With YoY revenue growth of over 300%, we have also been recognized among the top 50 fastest-growing SaaS companies worldwide in the SaaS 1000 list and as a Global Market Leader by Gartner in the digital adoption space
  • Our Customer Obsession is evident from a Customer rating of 4.7+ on platforms like G2 Crowd & Gartner Peer Insights
  • Whatfix has been selected as a in the 2022 American Business Awards for Customer Service Department of the Year.
  • G2 - yet again earned 13 Leader badges across the Digital Adoption Platforms and Customer Self-Service Software categories. Also, at the top of the Momentum Grid Report for Digital Adoption, Spring 2022
  • This is what our investors have to say - || || || || ||

    • Please Note:

  • We don't believe in keeping the applicants hanging and give very high importance to closing the loop irrespective of the outcome of your application.
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