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    Field Service Engineer - Pune, India - Snaphunt

    Snaphunt
    Snaphunt Pune, India

    3 hours ago

    snaphunt background
    Full time
    Description

    The Offer

    • Opportunity to make a positive impact
    • Opportunity within a company with a solid track record of performance
    • Join a market leader within Telecommunications

    The Job

    You will be responsible for :

    • Handling inbound calls and emails in a professional manner.
    • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
    • Working with various internal teams to ensure prompt and accurate order processing and delivery.
    • Escalating customer feedback as required.
    • Building the sales funnel generating leads via cold calling, emailing and other lead generation activities.
    • Handling incoming queries and building good client relationships.
    • Ensuring all leads are well qualified by identifying the correct decision makers and understanding their requirements.
    • Handing over qualified leads to the sales teams with the objective of closing the sale.
    • Maintaining and updating the lead generation database.
    • Achieving weekly/monthly targets as set out by the business.

    The Profile

    • You have at least 1 year experience within a Customer Service or Inside Sales / Sales Development Representative role, ideally within the FinTech, Telecommunications and Retail Banking industry.
    • You have a proven track record of meeting/exceeding your targets.
    • You possess excellent interpersonal as well as written and verbal communication skills.
    • You have working knowledge of pos, swipe machine and communication
    • You are highly goal driven and work well in fast paced environments
    • You are a strong networker & relationship builder
    • You are adaptable and thrive in changing environments

    The Employer

    Our client is a VC-funded fast-growing startup working in the home improvement and technology space. Our client fulfills the last-mile installation, after-sales service, and warranty for home improvement goods.

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