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Gurgaon

    Global Tech Support - Gurugram, India - Nityo Infotech

    Nityo Infotech
    Default job background
    Description
    ITIL,Network,Bomgar,MS Office

    Experience Required

    Years

    Industry Type

    IT

    Employment Type

    Permanent

    Location

    India

    Roles & Responsibilities

    Taking ownership of customer issues reported and seeing problems through to resolution Asking customers specific questions for quickly understanding the root of problems Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure all issues are properly logged and tracked till closure,Follow up with clients to ensure their IT systems are fully functional after troubleshooting Document technical knowledge and updates in the form of IT/Customer notes in ticket,Prioritizing and managing several unresolved problems at the same time Communicating clients through various channels ( phone, email, chat) until their technical issues get resolved

    Expertise & Qualification

    Excellent multitasking skills,Familiarity with remote desktop applications and help desk software


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