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Greater Noida

    Tech Support Executive - Noida/ Greater Noida, India - timesjobs

    timesjobs
    timesjobs Noida/ Greater Noida, India

    1 week ago

    Default job background
    Full time
    Description
    Broad Responsibilities/

    Major Deliverables:

    Provide technical telephone assistance to geographically dispersed clients of IBM GSA that may use a wide variety of systems applications.

    Responsible to ensure that all the queries for the customers across the globe regarding any of the products for LotusLive is answered and any issue pertaining to them is resolved either by them or by engaging L2 support as and when required.


    Qualifications:
    Essential : Bachelor's Degree or equivalent

    Desirable :
    Graduation preferable in IT stream

    *Special Comments : B.E. / B. Tech. / MCA can be hired, up to a max limit of 30 PERCENT hiring, Special Training (if Any) - Advanced Computer skills-Computer diploma (6 months )**-Good knowledge of basic networking skills

    • Good knowledge of operating Systems
    • Not mandatory for Candidates with Tech. Qualifications like BCA, BIT, MCA, B.E., B. Tech.
    etc,
    Desirable :
    Computer diploma (12 months )/Comp TIA A A or NET/ CISCO CCNA certified

    Experience:
    Essential - Exposure to BPO Industry. At least 18 months of Contact Centre experience

    Desirabe - 6 months of Help Desk experience

    Domain Specific Skillsets Excellent Communication skills (Verbal & written)

    Good Comprehension & Listening abilities (Oral comprehension, Oral expression)

    Troubleshooting analysis

    Critical thinking

    Strong Logical / Analytical skills

    Strong customer service orientation

    Ability to multi-task Eye for details

    Knowledge English Language including meaning and spelling of words, rules of composition and grammar
    Proficiency with Computers
    Good knowledge of operating systems and basic networking skills

    Attributes Ability to handle pressure situations,
    Resilience & Flexibility,
    Learning and knowledge enhancement,
    Drive & Persistence,
    Interpersonal Skills and Teamwork
    Willing to work in Shifts
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