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    Implementation Consultant - Kochi, India - Zellis

    Zellis
    Zellis Kochi, India

    6 days ago

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    Description

    About Zellis

    We are the leading provider of payroll and HR solutions for the UK and Ireland. Together with Benefex and Moorepay, we form the Zellis Group, serving a vast array of companies across every vertical and industry.

    Job Title: - Implementation Consultant 1

    Job Location: - Infopark Cochin

    About the role:

    The Implementation Consultant 1 – Customer Change is a Subject Matter Expert whose mission is to provide expert hands-on support in implementing changes within outsourced payroll services. Duties include managing end to end change requests where the change lead has approval from client to commence a change. The role entails scheduling, monitoring and progressing change requests from the customers throughout their life cycle. This role will focus on changes to the payroll processes, system configuration and product releases and align with customer projects and strategies to achieve their high-level business plans.

    Essential Skills:

    Experience in Payroll required, preferably in addition to HR Administration.


    • Good knowledge of ResourceLink or a similar HCM product from an end user perspective, preferably with some back-end knowledge such as configuration.


    • Excellent communication skills, particularly written


    • Excellent teamwork skills

    o Highly collaborative and yet self-sufficient.

    o Self-motivated, proactive, accountable with continuous learning approach; in terms understanding evolving technologies.

    o Ability to multitask in an ambiguous environment.

    o A high level of attention to detail o The ability to work well with others


    • Have a reputation for delivery that reinforces the sense of urgency that must be conveyed.

    Responsibilities

    • configuration changes in ResourceLink test for UAT.
    • Build configuration changes in ResourceLink live, in line with an agreed timeline.


    • Support the operations team in understanding the change and the scope of UAT required.
    • Acknowledge the change request (CR) received from the Change Lead and review for completeness – query and discuss with the change lead/customer if adequate information is unavailable

    • Involvement in pre-CR meetings, CR definition workshops and project meetings as per specific customer requirement as subject matter expert.
    • Provide inputs to impact assessments through analytical and logical thinking and innovative solution options provision of a requirement.
    • Working with other areas of the business ex. BI, Bespoke, who will aid the composition of the change to ensure end to end considerations have been assessed for all changes.
    • Identify and drive opportunities for further improvements to current process and functionality.
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