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    L2 Incident Manager - Delhi, India - Horigine

    Horigine
    Horigine Delhi, India

    2 days ago

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    Description

    Job Description :
    Incident Manager responsible for handling Incidents / Critical Incident & Business escalation Management of L2 Resources.

    • Conducting daily meetings with Business/ Internal team for smooth working of Business.
    • Providing timely updates to the Business & relevant parties for the major incidents monthly/ weekly changes which are raised.
    • Conducting conference calls with technical leader for monitoring business impacts during major release.
    • Daily reporting is carried regarding the updates of open incidents/ changes/ problem incident.
    • Carrying out process enhancements for continuous improvement in process.
    • Preparing shift roaster.
    • Develop a detailed project to monitor & track progress.
    • Acting as Project Quality Lead conducting internal audits performing risk management to minimize project risk.
    • Performing budgeting forecasting financial invoicing.
    • Handling client visits & managing the relationship with the client & vendors.
    • Expertise in MS Excel Power point MS Word for developing documents such as work flow procedures presentations.
    • Responsible for handling resource allocation/ pyramid optimization.
    • Responsible for coordination with internal resources third party vendors for timely execution of deliverables.
    • Conducting Service Review on monthly basis with client in which SLR/ SLA document are presented.
    )
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