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Gurgaon

    Customer Relations Manager - Gurugram, India - Urban Money India

    Urban Money India
    Urban Money India Gurugram, India

    2 days ago

    Default job background
    Full time
    Description

    Job Description

    About the company

    Azuro, a Square Yards subsidiary, is Indias largest organized rental and property management platform, ensuring smoothest and fastest renting out experience. We provide Home owners and Tenants a complete tech- enabled real estate residential property management solution that takes care of each granular detail throughout the Life cycle of renting, right from tenant search to move out.

    Role we looking for

    Manager Customer Relation (Property Management)

    Roles and Responsibilities:

    Managing the team of supervisors to deliver on ground delivery

    Managing customer relations with clients

    Building a network of third party contractors for work in the properties

    Addressing maintenance issue raised by tenant and owners

    Scheduling Property Inspections and preparing reports on the property at various point in time

    Maintain and update databases of daily activities as per company standards

    Collection of rent, track rent escalation status, manage lease termination/expiration and move out process, coordination with owner and tenant throughout the tenure etc.

    KPIs for this role:

    Service Request score

    House inspection work score

    Paid rent payment bill score

    Owner app download score

    Tenant app download score

    App Engagement /Document upload

    Google rating score

    Move in / Move out Inspection score

    Skills Required:

    Excellent communication skills written and verbal

    Problem solving skills

    CRM Skills

    Strong coordination skills

    MS office, Email and digital skills

    Educational Qualification & Work Experience:

    A graduate from any discipline is preferred

    Experience in admin/facility management/contractor related work preferred

    Min 4-year total work experience in any field is mandatory

    Min 1-year Customer relationship experience is mandatory

    Real estate experience preferred

    Positions to hire at location

    Mumbai

    Gurgaon

    Pune

    Compensation:

    CTC range 3.5LPA 5LPA (exceptions considered for good candidates)

    Incentives based on performance

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