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    Manager - Customer Relation - Gurugram, India - Azuro

    Azuro
    Azuro Gurugram, India

    5 days ago

    Default job background
    Full time
    Description

    Company Overview

    Azuro, a Square Yards subsidiary, is Indias largest organized rental and property management platform. We provide a complete tech-enabled real estate residential property management solution that takes care of all aspects of renting, from tenant search to move out. With employees and headquarters in Gurugram, Haryana, we are committed to delivering the smoothest and fastest renting experience to homeowners and tenants.

    Job Overview

    We are seeking a dynamic and highly motivated individual to join our team as a Manager - Customer Relation. This role involves managing and improving customer relationships, ensuring utmost satisfaction and retention. The role is based in Gurugram, Haryana and offers a competitive salary range. As a Manager - Customer Relation, you will be responsible for handling customer queries, resolving complaints, and maintaining strong relationships with key clients.

    Qualifications and Skills

    • Bachelor's degree in Business Administration or a related field
    • Junior level: 1 to 3 years of experience in customer relationship management or a similar role
    • Excellent interpersonal and communication skills
    • Strong problem-solving and decision-making abilities
    • Ability to build and maintain strong relationships with customers
    • Proficient in CRM software and MS Office
    • Ability to multitask and prioritize effectively
    • Detail-oriented and highly organized
    • Experience in the real estate industry is a plus

    Roles and Responsibilities

    • Manage and maintain relationships with existing customers, ensuring their satisfaction and retention
    • Handle customer queries, concerns, and complaints promptly and effectively
    • Proactively reach out to customers to gather feedback and address any issues
    • Work closely with internal teams to resolve customer issues and provide timely solutions
    • Identify opportunities to upsell and cross-sell additional products or services to customers
    • Monitor customer satisfaction levels and implement strategies to improve overall customer experience
    • Create and maintain customer profiles and records, ensuring accurate and up-to-date information
    • Collaborate with sales and marketing teams to ensure consistent messaging and customer engagement
    • Stay updated with industry trends and customer preferences to identify potential areas for improvement
    • Prepare regular reports and analysis on customer satisfaction, retention, and sales metrics
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