Customer Care Executive - Navi Mumbai, India - Installco WIFY Technology Pvt Ltd

Installco WIFY Technology Pvt Ltd Navi Mumbai, India

3 days ago

Full time

Description

Wify Technologies is a VC-funded fast-growing startup working in the home improvement and

technology space. Wify fulfils the last-mile installation, after-sales service, and warranty for

home improvement goods. Wify serves more than 20,000 homes on a monthly basis and will

have served over a million homes in the next 12 months. Wify's customers include IKEA,

Homelane, Livspace, Amazon, and Hettich among other national and international brands. Our

software enables efficient task execution, continuous learning and career growth, and at the same

time helps customers keep track of the status of their work. You can read some of our media

coverage here -

You will join a dynamic company, where you will have a tangible impact on the way that we

operate and grow. Working with some of the most ambitious colleagues out there you will have a

ground-floor opportunity to put all your experience and know-how to its best use while

continuing to learn and grow at a tremendous speed. As we continue to grow, we want you to

grow with us and there is no limit to where.

The Role

Your responsibilities will include:

Handling Chat Process
Handling Inbound/outbound calls.
Handling Emails from internal & external customers
Managing the team of service engineer
Coordination with various departments like logistics, warehouse, Sales & billing team for resolution of the customer's call
Maintaining Daily Sheet

Ideal Profile

You have at least 1 year experience within a Customer Service or Customer Success role, ideally within the Real Estate and Ecommerce / Marketplaces industry.
You are a strong team player who can manage multiple stakeholders
You are highly goal driven and work well in fast paced environments
You are a strong networker & relationship builder

What's on Offer?

Opportunity within a company with a solid track record of performance
Work alongside & learn from best in class talent
Flexible working options

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