- Ensure that the process transactions are processed as per Desk Top procedures.
- Ensure that the assigned targets in accordance with SLA are met.
- Ensure that the quality of the transactions is in compliance with predefined parameters.
- Provide the relevant process reports on a daily basis.
- Updating different details/information in the system
- Customer communication though existing applications
- Ensure adherence to Company Policies and Procedures
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Executives EXL/E/1008503
1 week ago
exl pune, IndiaJob Description · Skills SetsTESTED / TRAINED THROUGH Qualifying Score Technical SkillsMinAbility to use the Desktop Computer system Technical Test> =7/10Basic IT & familiarity of Operating Systems (Windows 95/98//NT) Basic Knowledge of using Internet, Web Browser, Search Engin ...
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Executives EXL/E/1023568
2 weeks ago
exl pune, IndiaJob Description · The primary responsibility of this role is to deliver Pre process and/or Developmental Trainings to all EXL employees. · The job also includes recommending updates to the training curriculum, gathering TNI; suggesting module changes/ updates and evaluating th ...
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Executives EXL/E/1001392
1 week ago
exl pune, IndiaJob Description · Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited · Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks · Enquiries from int ...
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Executives EXL/E/1021002
1 week ago
exl pune, IndiaJob Description · Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited · Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks · Enquiries from UK ...
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Executives EXL/E/1026218
1 week ago
exl pune, IndiaJob Description · Position Title, Responsibility Level · Advisor – Motor Claims · Function · Operations, Executive · Reports to · Assistant Manager – Operations · Permanent/ Temporary · Permanent · Span of Control · NA · Location · Noida - SEZ · Basic Function ...
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Executives EXL/E/1002993
1 week ago
exl pune, IndiaJob Description · Ability to navigate multiple systems and applications · Ability to analyze information to execute upon various tasks · Ability to produce high quality outcomes in a highly productive environment. · Ability to make sound judgments based on available informat ...
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Executives EXL/E/999228
2 weeks ago
exl pune, IndiaJob Description · Role Responsibilities · §Predominantly incoming industry dataflows for MOP which have been unable to auto process - require manual intervention/user decision to resolve§Able to work towards team targets . Good excel knowledge, self motivated, driven by effici ...
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Executives EXL/E/1025335
1 week ago
exl pune, IndiaJob Description · Need to support customers through web chat and outbound voice channel with accurate solutions by following the guidelines of the process. Ensure that the assigned targets are met in accordance with SLA and any other internal standards. Employee will be gauged ...
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Executives EXL/E/1002365
2 weeks ago
exl pune, IndiaJob Description · Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited. · Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks. · Enquiries from i ...
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Executives EXL/E/1018683
1 week ago
exl pune, IndiaJob Description · Individual will be multiskilled Handling calls, emails and process Admin (Back office) queues · Dealing with customer queries regarding their payment and payment plan incase of payment defaulters · Responding to customer emails, actioning queries related to ...
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Executives EXL/E/1033767
1 week ago
exl pune, IndiaJob Description · Back Office work within Next's Ecommerce Department. This is a permanent role being raised for 4 resources. · require candidates with basic hands-on Microsoft Excel, decent communication skills. · Back Office work within Next's Ecommerce Department. This is ...
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Executives EXL/E/1026991
1 week ago
exl pune, IndiaJob Description · Primary Responsibility · This role is primarily responsible to deal with customers/other suppliers and investigate to come out with the final solution. · Performance Parameters · Average Handle Time · Quality Assurance (Finished Product Quality ) Measure ...
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Executives EXL/E/1027049
1 week ago
exl pune, IndiaJob Description · Patriciate in training to develop knowledge n all systems · Integrate procedural changes in to daily routine · Achieve individual productivity and quality goal · Support other team members in meeting service expectations · Aid in the training of others as ...
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Executives EXL/E/1019809
1 week ago
exl pune, IndiaJob Description · Need to have good communication skill, need to particular in work Ethic / Must have min 1 yrs. exp in recruitment. · Professional · Organization leadership quality · Vendor Mangement Skill · Sourcing and Recruitments exp · Employee Referral Mangement and ...
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Executives EXL/E/1042921
6 days ago
exl Pune, IndiaJob Description · Job Role and Summary · An Email & International Executive builds emails and carry out email-testing. He or she is well aware of the products in the retail industry. He or she should be well aware of Adobe Photoshop and image editing. · A. Duties and Responsibi ...
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Executives EXL/E/1018587
1 week ago
exl pune, IndiaJob Description · Dealing with customer queries in relation to their orders, to provide best in call customer service on calls and chats Individual will be multiskilled Handling calls, Chat & Admin (Back office) queues and required to be worked as in when required... · Need to ...
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Executives EXL/E/1025402
1 week ago
exl pune, IndiaJob Description · Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited · Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks · Enquiries from int ...
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Executives EXL/E/998304
2 weeks ago
exl pune, IndiaJob Description · Primary Responsibility · This role is primarily involves dealing with end customers / Engineers via Web-chat / Voice calls, to resolve queries related to the Smart metering and faults. · Performance Parameters · One plus chat concurrency / Average Handle ...
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Executives EXL/E/1033874
1 week ago
exl pune, IndiaJob Description · Basic Function- · Handling inbound/outbound calls from the customers · Customer service for claims & policy Admin · Essential Functions- · Ensure the activities are performed in accordance with compliance rules & agreed terms (internal and external) · F ...
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Executives EXL/E/1036595
1 week ago
exl pune, IndiaJob Description · PROCESS · IMServ - Voice · POSITIONS · Process Analyst/ Executive/Sr. Executive (Experience of minimum 6 months preferred) · COMPLEXITY · Complexity: Medium to Complex · CORE REQUIREMENT · Performance Parameters · §Productivity§Accuracy§Attendance Role ...
Executives EXL/E/997442 - pune, India - exl
Description
Job Description