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    BMC Remedy ARS Developer - Bengaluru, India - Collabera Digital

    Collabera Digital
    Collabera Digital Bengaluru, India

    2 hours ago

    Default job background
    Description

    Responsibilities :
    1)

    Innovation in Workflow Development:
    Create efficient and innovative workflows within the BMC Remedy Action Request System (ARS).

    2)

    IT Service Management (ITSM):
    Demonstrate expertise in various ITSM management processes.

    3)

    Web Services Integration:
    Understand and integrate APIs through web services.


    Innovation in Workflow Development :

    • Develop efficient and innovative workflows within the BMC Remedy Action Request System (ARS) to automate business processes and improve operational efficiency.
    • Utilize advanced features and functionalities of BMC Remedy ARS to design workflows that align with business requirements and best practices.
    • Continuously explore opportunities for workflow optimization and enhancement to drive innovation and maximize system capabilities.

    IT Service Management (ITSM) :

    • Demonstrate expertise in various IT Service Management (ITSM) processes such as Incident Management, Problem Management, Change Management, and Service Request Management.
    • Configure and customize BMC Remedy ARS to support ITSM processes, ensuring alignment with ITIL best practices and organizational requirements.
    • Collaborate with IT stakeholders to understand their needs and translate them into effective ITSM solutions within BMC Remedy ARS.

    Web Services Integration :

    • Understand and integrate APIs through web services to facilitate seamless communication and data exchange between BMC Remedy ARS and other systems.
    • Develop integrations with external systems, applications, and databases using RESTful APIs, SOAP, XML, and other web service protocols.
    • Ensure secure and reliable data transmission between BMC Remedy ARS and external systems, adhering to industry standards and security best practices.

    Qualifications :

    • Experience: 5 to 8+ years in Remedy Workflow development.

    Must-Have Skills :

    • Proficiency in BMC Remedy Application development.
    • Strong understanding of functional and design aspects of the BMC Remedy ITSM Suite.

    Preferred Skills :

    • Familiarity with BMC products such as DWP, Helix platform, and HSSO.
    • Enterprise software product development experience.
    • Knowledge of developing and accessing Web Services, including SOAP and REST protocols.
    • Familiarity with JavaScript and JSON is a plus.
    • Problem-Solving: Ability to troubleshoot multilayered applications.
    • Communication: Excellent communication skills and experience collaborating with remote teams.
    )
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