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Kolkata

    Duty Manager - Kolkata, India - Accor

    Accor
    Accor Kolkata, India

    4 days ago

    Accor background
    Full time Tourism / Travel / Hospitality
    Description

    Job Description




    Primary Responsibilities
    . Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests.
    . Responsible for Reception, Concierge operations, Hospitality and Cashier.
    . Liaise with different departments for smooth and coordinated work.
    . Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
    . Ensure to interact with the guests & enable the team to understand guest requirements.


    Operational Management
    . Adhere to the Standard Operating Procedures & policies.
    . Check outstanding of in-house guests on a daily basis.
    . To check whether the following records are kept in order and up to date.
    . 'C' forms
    . Reception / Information Log Book
    . Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
    . Ensure all V.V.I.P room inspection in coordination with House Keeping Department.
    . Ensure that newspapers and parcels are delivered in the rooms without delay.
    . To be readily available at all times to deal with problems or complaints.
    . Ensure effective and speedy check-in & check-out facilities.
    . Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
    . Conduct briefing for concierge and Front Office Assistants.

    Qualifications




    Knowledge and Experience
    . Diploma in Tourism / Hospitality Management
    . Minimum 2 years of relevant experience in a similar capacity
    . Excellent reading, writing and oral proficiency in English language
    . Ability to speak other languages and basic understanding of local languages will be an advantage
    . Good working knowledge of MS Excel, Word, & PowerPoint


    Competencies
    . Strong leadership, interpersonal and training skills
    . Results and service oriented with an eye for details
    . Ability to multi-task, work well in stressful & high-pressure situations
    . A team player & builder
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