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    Associate Manager - Bengaluru, India - Razorpay

    Razorpay
    Razorpay Bengaluru, India

    6 days ago

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    Description

    The Role:

    To sustain and nurture solid relationships with key clients that generate the most income for Razorpay.

    Roles and Responsibilities:

    ● You will be primarily responsible for managing the existing products wallet share and net revenue within the portfolio, and also developing and closing new business prospects within the portfolio.
    ● Develop product expertise to ensure smooth sales.
    ● Drive the development of the sales pipeline within the overall portfolio aggressively through prospecting and doing sales pitches.
    ● Be the customer's voice, clearly communicating requirements and feedback to other departments such as banking, product development and account management.
    ● Cross Selling and Up-selling to the client base and growing the account to achieve the portfolio quota.
    ● Conducting business reviews to ensure clients are satisfied with their products and services.
    ● Attending meetings with clients inside and outside their offices to build better relationships with them.
    ● Achieving client relationship targets and KPI's as set by the team lead.
    ● Liaising with internal departments to ensure client needs are fulfilled effectively.
    ● Escalating and resolving areas of concern as raised by clients.
    ● Updating the CRM for any change with regard to a client.

    Mandatory Qualifications:

    ● Overall 3-5 years of relevant experience in Key Account Management/Sales in B2B space.
    ● Knowledge of best customer service practices.
    ● Strong interpersonal skills and an ability to build rapport with customers.
    ● Go-getter attitude.

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