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    Senior Sales Operations Analyst - Bengaluru, India - Cloud Software Group

    Cloud Software Group
    Cloud Software Group Bengaluru, India

    1 week ago

    Default job background
    Full time
    Description

    Do you thrive in a startup vibe? Were you built for a small, nimble and dynamic team that's ready to win? If you answered yes, we want to talk to you ShareFile is now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly aren't afraid to stand out from the crowd and tackle the bigger competitors.

    Role Overview:

    Now, let's get to the details. This role will have ownership of establishing and executing against a Sales operating model to support the annual planning and weekly/quarterly rhythm of the business. This includes:

  • Business Partner and Subject Matter Expert (SME) : Serve as a business partner and SME for 1-2 customer facing managers (sales, support) for planning, analysis and reporting for the Global ShareFile business leveraging data to inform & drive business decisions
  • Stakeholder Engagement : Establish a regular engagement cadence with critical cross-functional stakeholders such as IT, Sales Systems, Finance, Compensation, Enablement, and BI to serve as the voice of the business providing requirements, influence solutioning and shepherd execution as needed
  • Annual Planning : Owner of elements of the annual planning process and serve as a core stakeholder driving the annual transition/planning. Depending on customer facing stakeholder partnership, responsibilities may include territory assignment, quota setting, compensation & incentive planning, support alignment, lead flow definition, pipeline/goal setting, change management, etc.
  • Business KPI : Define KPIs and targets, automate, and proactively monitor the business. Leverage insights to mitigate risk and drive action with customer facing leadership teams
  • Forecast Management : Partner with Sales Executive and own process to capture weekly global forecast and track process including identification of weekly risks and strengths based on pipeline, coverage, create, trials, conversions and other critical KPIs
  • Quarterly Sales Cadence : Own monthly & quarterly closing activities. Support post close responsibilities including supporting & participating in quarterly business reviews with Sales
  • Troubleshooting : Assist in troubleshooting of operational issues as they surface; propose changes to systems and processes to fix root causes
  • Continuous Improvement & Automation : Take a continues improvement lens to all sales processes, manual reports, dashboards, KPIs, etc. Suggest improvements and work with leadership teams to implement

    • Required Experience/Skills:

  • 5-7 years' experience in analyst/sales operations roles
  • Expert data and reporting skills for quantitative analysis & data sharing including experience with Microsoft Excel, Salesforce dashboards, Business Intelligence Object reporting, SQL, Tableau, PowerBI. Financial modeling a plus. Experience with R, Python a plus
  • Experience with Sales Systems & Sales Enablement Tools (SAP, Hybris, Salesforce, ServiceCloud)
  • Demonstrated success working with and presenting to leadership
  • Ability to flex schedule to accommodate multiple time zones & support end of quarter requirements

    • Your Superhero Strengths Include:

  • Ability to distill & transform data into business insights, identifying meaningful indicators and trends in a manner that a senior executive and a business partner can consume
  • Sharp attention to detail and accuracy in data reporting
  • Startup mindset – highly passionate, team player, high sense of urgency, able to work with a high degree of autonomy, willingness to roll up sleeves and ability to deal with ambiguity in a fast-paced business
  • Manage competing priorities and deliver impactful results
  • Lens for continuous optimization, automation to drive efficiency, scale, and accuracy
  • Strong technical skills with continuous learning mindset to develop a deeper understanding of the business

    • About Us:

    Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world's largest cloud solution providers, serving more than million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

    Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

    If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at - or email us at for assistance.

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