- Project manage client implementation, onboarding and change management while working closely with the Product Teams ensuring clients are setup for success.
- Carry out negotiation and upsells with customers to ensure continuous adoption and increase in revenue.
- Carry out webinars, LinkedIn outreach to be able to develop deeper relationships to build new pipeline for the company.
- Consult with Finance leaders (VPs, Directors, CXOs, Finance Controllers) to help them achieve full use of Pluto to automate their account payables.
- Continuously provide valuable input to Pluto's Product teams and be the voice of the customer.
- Develop a deep relationship with customers and ensure they find Pluto's product & support to be world class.
- Continuously report to the executive team on state of customers.
- Be the Pluto product expert that customers can rely on.
- You have previously demonstrated the ability to grow and maintain a strong revenue pipeline with strong net revenue retention.
- Ability to manage complex onboarding and multi-product implementations with C-level executives.
- Have previously built and successfully executed on sales/account management cadences, such as cold calls and email cadences.
- Strong ability to negotiate and upsell to existing customers.
- Have the ability to learn a deep product quickly
- At least 4 years of experience working in similar roles within B2B SaaS.
- Fluent in English with the ability to communicate clearly and confidently
- Experience managing a revenue-based quota
- Experience creating and delivering high-quality QBRs to executive and leadership teams
- Experience managing de-escalations and coordinating feedback and discussions between customer<>product teams
- Ability to project manage client change management and onboarding/implementation work for key clients.
- Ability to summarize key client asks as feedback for the product team.
- Ability to work and learn at a fast pace (at times with little to no direction)
- Experience working with customer success tools such as Hubspot, Vitally, Salesloft or others.
- Experience with intercom a plus.
- Equity compensation for all employees. You win, if the company wins.
- Working with the best talent in the world: our teammates come from companies like Google, Shopify, PayPal & more.
- Fully remote culture with a high degree of flexibility.
- Off-sites to Dubai
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Key Account Manager - India - Pluto
23 hours ago
Description
Job descriptionPluto is the Enterprise Spend Management platform for MENA serving the $30 Trillion+ B2B Payments market. Pluto has been awarded the "Corporate solutions of the year" by the Middle Eastern Fintech Association. We've raised $7M Seed from top investors and operators, including founders from Ramp, Airbase, Plaid, Italic & Senior Leadership at Shopify, Cash App, , Alloy and some of the worlds most successful FinTech VCs like GFC, Graph Ventures, Soma Capital, Adapt Ventures, amongst others who've trusted us
With the vision of building a modern financial operating system for businesses in MENA, we're at the tipping point of a fintech revolution. We're a lean but impactful team that dreams big and believes in making the impossible happen - and we are looking for someone equally motivated who wants to make their mark and help us expand our horizons.
Key responsibilities:
You will be a good fit if:
Optional, but nice to have:
Why you will love working with us:
