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    Team Leader - Bangalore, India - Allstate Insurance Company

    Allstate Insurance Company
    Allstate Insurance Company Bangalore, India

    1 week ago

    Default job background
    Description

    Hiring a Team Leader



    The person would be responsible for managing a team of Associate / Sr.

    Associate, responsible for assisting claims professionals or a Field office by performing analysis or activities related to customer satisfaction, loss, and expense management, or other claim activity.

    Support may include clerical data entry, processing claims, medical, and witness report requests, filing paper documents, processing claims payments, and performing word processing.

    Support also may include obtaining information from customers/claimant/third party carrier via telephone/fax/mail/internet.

    Job Qualifications



    ⦁ Bachelor's degree in related field preferred or equivalent experience

    ⦁ Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy

    ⦁ Applies advanced knowledge of insurance policy, coverage, and regulation

    ⦁ Added advantage - Advanced knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement

    ⦁ Applies advanced industry knowledge to discipline practices, including best practices, to support the business unit

    ⦁ Applies advanced knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data

    ⦁ Applies advanced knowledge of problem solving and preparation of complex reports for analysis

    ⦁ Applies advanced ability to leverage learned technical skills in support of team objectives

    ⦁ Applies advanced negotiation and/or arbitration skills

    ⦁ Applies advanced conflict management and problem resolution skills in managing internal and external customer relationships

    ⦁ Applies advanced problem-solving skills to continuously improve business outcomes

    ⦁ Ability to assist leadership in achieving business unit objectives

    ⦁ Applies advanced knowledge of training facilitation and coaching skills

    ⦁ Ability to investigate, evaluate and settle complex and occasionally highly complex claims

    ⦁ Provides advanced individual decision making within authority limits

    ⦁ May work within complex and occasionally highly complex assignments requiring specialized knowledge in breadth and/or depth in area of expertise

    ⦁ Applies advanced skill in motivation, organization, training, coaching and facilitation of teamwork
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