- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues related to our [software/hardware/network] products or services.
- Provide clear and concise instructions to guide customers through resolutions.
- Document technical issues and solutions to ensure knowledge sharing and improve future support.
- Escalate complex issues to senior technicians or development teams when needed.
- Research and stay up-to-date on new features, bug fixes, and product updates.
- Continuously improve technical knowledge by attending training sessions and webinars.
- Maintain a positive and professional demeanor while building rapport with customers.
- Minimum 1+ year of experience in a technical support role or related customer service experience.
- Strong understanding of computer hardware and software fundamentals (or relevant technical expertise for your industry).
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with the ability to clearly explain technical concepts to a non-technical audience.
- Patience, empathy, and a customer-centric approach.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
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IT Support Engineer
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IT Support Engineer
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ATech india, India permanentRole : IT Support Engineer · Open for Multiple locations in India · Job description : · Primary Responsibilities : · - Handle daily technical support activities on desktop support, data network and server management. · - LANs, WANs, network segments, Internet, and intranet sys ...
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PeoplePartners Inc india, IndiaJob Description · Location: Work onsite in Eastwood, Quezon City · Work Schedule: Fixed Dayshift Schedule · About the Company: · Join the dynamic team at Trinoor, a global leader in innovative software solutions for the nuclear power industry and the pioneers behind a revolutio ...
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Movegistics IndiaCompany Description · Movegistics, a division of Netensity, is a cloud-based software automation platform designed for the moving industry. We aim to help moving companies achieve amazing results quickly by utilizing our Movegistics CRM platform, the only complete, cloud-based CR ...
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TechKnowledgeHub IndiaAbout TechKnowledgeHub · is a non-profit organization dedicated to empowering individuals and communities through technological education and resources. We provide a platform for learners of all skill levels to access comprehensive tutorials, guides, and support on a wide range o ...
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Technical Support Engineer
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Gethyr india, IndiaA Technical Support Engineer serves as an expert for our product, VWO, and associated web technologies. · This is a high-profile customer-facing technical role to find solutions to issues faced by customers with our products and help them work through technical difficulties. · Th ...
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Desktop Support Engineer
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ATS India india, India permanentRole : Desktop Support Engineer · Industry Type : IT · Employment Type : Full Time · Role Category : Permanent · Department : Engineering · Job Description : · - Skilled in desk side support and PC break/fix including administration of Windows O/S and Basic skills on desk side ...
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Application Support Engineer
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Zyoin group india, IndiaJob Description : · We are seeking a skilled and motivated Application Support Engineer to join our team and play a crucial role in supporting our critical business applications. · Skills : · - Proficiency in at least one programming language (e.g., Java, Python, C/C++, Ruby, Ja ...
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Key Support Engineer
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Agensi Pekerjaan BTC Sdn Bhd india, IndiaJob Description · Open Position: Key Support Engineer (Global Equipment Provider Company) · A global equipment provider company is looking for Key Support Engineer to be based in Penang office. · Key requirements include: · Involved in machine installation and commissioning at ...
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Desktop Support Engineer
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Aricent india, IndiaProfile : Desktop Support Engineer · Job Description : · - Handling all IT products like, Server, Lease line, Network, Firewall, PRI, etc. · - Providing support and maintenance through the ticketing tool · - IT Asset handling in entire and tracking with record for maintenance for ...
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Network Support Engineer
12 hours ago
Faptic Tech india, IndiaRole · Join Faptic Technology (remote or hybrid), a fast-growing scale-up organization with an ambition to be recognized as one of the leading technology companies servicing high tech, global enterprises across Technology, Finance and Life Sciences sectors. · Our global client ...
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Desktop support engineer
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XPT Software Australia Pty Ltd india, IndiaJob Description · Detailed JD (Roles and Responsibilities) · Provide a professional and well-mannered telephone and face to face service for all enquiries. · Provide an effective interface between users and service providers supplying all necessary diagnostic information accord ...
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Technical Support Engineer
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Grorapid labs Anywhere in India/Multiple Locations permanentProduct Support - Technical Support Engineer · Role & Responsibilities : · - Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. · - Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans. · - ...
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Software Support Engineer
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Boomi india, IndiaAbout Boomi and What Makes Us Special · Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platfor ...
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Admin Support Engineer
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XPT Software Australia Pty Ltd india, IndiaJob Description · Job Description: · Provide a high level of administration support, proof reading documents and formatting and managing excel spread sheets · Maintains executive's appointment schedule by planning and scheduling meetings. Including ability to prioritize meeting ...
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Voice Support Engineer
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HARMAN International india, IndiaHARMAN's engineers and designers are creative, purposeful and agile. As part of this team, you'll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of ...
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Software Support Engineer
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Boomi india, IndiaAbout Boomi and What Makes Us Special · Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platfor ...
Technical Support Engineer - India - CareerXperts Consulting
Description
We are searching for a customer-focused and technically skilled Technical Support Engineer to join our growing team. You will be the first line of defense for our customers, providing exceptional technical support and troubleshooting solutions to their problems.
Responsibilities:
Qualifications:
