Jobs

    Desktop support engineer - india, India - XPT Software Australia Pty Ltd

    XPT Software Australia Pty Ltd
    XPT Software Australia Pty Ltd india, India

    6 days ago

    Default job background
    Description
    Job Description

    Detailed JD (Roles and Responsibilities)

    · Provide a professional and well-mannered telephone and face to face service for all enquiries.

    · Provide an effective interface between users and service providers supplying all necessary diagnostic information according to procedures.

    · Participate in ongoing team training and development.

    · Provision IT hardware through the documented procurement processes and procedures while ensuring the transparency and traceability of all purchases for all team members.

    · Prioritize and effectively manage BAU requests and incidents as well as any approved projects and tasks as assigned and approved line manager.

    · Consistently seek improvements and efficiencies in process, procedure and standard and communicate them to the team and leadership for review.

    Essential knowledge, skills and experience

    · Expertise in the delivery of IT Support and computer hardware support and maintenance.

    · Actively participates in a highly collaborate environment with proven experience in both working within a team and independently without supervision.

    · Ensures a high level of Interpersonal communication skills, both written and verbal with key stakeholders.

    · Demonstrates experience in critical thinking and problem solving, with ability to look at an issue from the outside in.

    · Advanced time management skills with an introspective awareness of capacity limitations

    Requirements
    Desktop support engineer
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