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Gurgaon

    Assistant Regional Manager - Gurugram, India - Chai Point

    Chai Point
    Chai Point Gurugram, India

    3 days ago

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    Description

    Responsibilities:

    • Assist the Regional Manager in driving the Business Growth of the region
    • Execute the overall strategy, market growth and operations of the region
    • Drive key business initiatives across the region through events, new stores selection.
    • Continuous ideation towards team building and growth of the brand.
    • Responsible for revenue target achievement, cost containment, adherence to Company SOPs
    • As a member of the core team you will participate in most of the decisions and are expected to add great value.
    • Month on Month Improvement of Key Metrics like Same Store Sales Growth, Customer retention, NPS
    • Ensure appropriate SOP's are streamlined and monitored for better control.
    • Seamless co-ordinations with all aggregators and be one-point contact for dispute resolution.
    • Interact with business heads, marketing, finance, operating teams and ensure disputes are resolved in the best interest of the customer and company.
    • Reduce - modifications, cancellations, kitchen preparation times
    • Ensure listing with a good quality restaurant ranking on all relevant platforms
    • Ensure 100% store uptime in all delivery channels
    • Communicate business plans to store teams to ensure maximum returns
    • Analyze possible risks and opportunities wrt actual Vs plan and highlight business head ahead of time for action
    • Be a visionary with a demonstrated ability to envision the end solution and architect the actions necessary achieve that solution.

    Requirement:

    • Extremely strong organizational skills, with the desire to work in an environment of rapid growth·
    • Self-driven go-getter who can match the energy levels of the passionate leadership team of the company·
    • An ability to think ahead of the curve in terms of market scanning and business development·
    • Strong Operations experience with people orientation.
    • Working against very strict deadlines·
    • Leading the sales force and sales engine in the retail stores from the front·
    • Strong conviction in customer service and orientation

    Relevant Work Experience: years with an MBA

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