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    Housekeeping Executive - Chennai, India - Accor

    Accor
    Accor Chennai, India

    1 week ago

    Accor background
    Full time
    Description

    Company Description

    Mercure Chennai Sriperumbudur

    Hotel for travellers looking for local and authentic experiences

    Mercure Chennai Sriperumbudur, the only international brand in Sriperumbudur-Oragadam industrial area and automobile hub. It is a 45-min drive from Chennai airport, and Mahindra world city and just 29 mins from Marimalai Nagar. The hotel features an all-day dining restaurant with alfresco, multiple meeting spaces, a fitness center, travel desk and entertainment facilities. This hotel, located opposite to Apollo Tyres, is also in close proximity to major corporations & IT companies.

    Singaperumal Koil and Chengalpattu industrial areas are in vicinity. Kanchipuram famous for its historic temples and Kanjeevaram sarees, Mahabalipuram for its historic monuments and beaches are within an hour drive. Guests can visit historical monuments at Mahabalipuram, the famous Ekambareshva and Kailasanatha temple at Kanchipuram amongst many others. Chennai city Centre is easily accessible to guests via the highway.

    Job Description

    Job Purpose

    This position is responsible for providing consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas and circulatory areas that meets the hotel's standards of cleanliness and presentation.

    Reporting Lines to Housekeeping Manager

    Key Interactions

    Internally

  • Engineering
  • Finance
  • Front Office
  • F&B
  • Kitchen
  • Talent & Culture

    • Externally

  • Guests

    • Primary Responsibilities

    Operation

  • Conduct daily briefings with staff at floor level. Manage and supervise all tasks of his/her team
  • Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to standards and procedures set
  • Supervise public areas
  • Replenish guest supplies and ensure that guests requests are promptly attended to
  • Attend to reports on damage or malfunction in hotel rooms
  • Maintain equipment in proper state of cleanliness
  • Maintain a section floor report
  • Conduct regular room checklists
  • Report unusual behavior/activities on floors to Executive Housekeeper
  • Record room status in allocated section accurately
  • Assist Executive Housekeeper in assessing team members' attendance and performance

    • Other Responsibilities

  • Be well versed in hotel fire & life safety/emergency procedures
  • Attend all briefings, meetings and trainings as assigned by management
  • Maintain a high standard of personal appearance and hygiene at all times
  • Perform other reasonable duties assigned by the assigned by the Management
  • Establish and maintain effective employee working relationships

    • Main Complexity/Critical issues in the Job

  • Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.

    • Competencies

  • Strong leadership, interpersonal and training skills
  • Results and service oriented with an eye for details
  • Ability to multi-task, work well in stressful & high-pressure situations
  • A team player & builder
  • A motivator & self-starter
  • Well-presented and professionally groomed at all times
    • Qualifications

    Knowledge and Experience

  • Primary school education
  • Good oral proficiency in English language
  • Minimum 2 years of experience in a similar capacity
  • Ability to speak other languages and basic understanding of local languages will be an advantage
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