- Lead and oversee the sales Department within the call centre.
- Manage and guide the team leaders, managers and other teams within the sales department.
- Develop and implement strategies to meet sales targets and objectives
- Monitor sales metrics and performance targets.
- Provide coaching and training to the team members to enhance their sales skills
- Collaborate with other departments to improve overall customer experience
- Analyse sales data's and trends and make informed decisions
- Managing the entire Telecalling team. hiring/training/developing agents and management team, process: tight operational rigor with best-in-class processes and infrastructure, expertise: build businesses through learning more about the industry and scaling team capabilities
- Have led large teams (100+ member teams) and managed multiple channels outbound and inbound calling, chat, email etc
- Excellent organizational and leadership skills with a problem-solving ability
- Excellent communications skills and Interpersonal abilities
- Strong leadership and team management skills
- Ability to multitask, prioritize and manage time effectively.
- Proven experience in senior sales manager role, preferably in call centre environment
- In-depth knowledge of sales strategies and techniques
- Good attention to detail and good in data management
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Senior Sales Manager - Chennai, India - Foodhub
Description
Job description
Foodhub is a highly successful tech business providing EPOS and APOS systems to the restaurant and takeaway industry. Our Online portal, Foodhub is a consumer-focused online food ordering platform enabling customers to order their favourite dishes at the click of a button. With a 0% commission model and using the latest technology, dedicated customer service and international advertising campaigns, our restaurant and takeaway partners couldn't be in better hands.
Responsibilities:
The below is your ideal roles and responsibilities
Skills Required:
The candidate should have the below skill sets,