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Gurgaon

    Sr. Advisor I, Technical Support - Gurugram, India - Concentrix

    Concentrix
    Concentrix Gurugram, India

    Found in: Talent IN 2A C2 - 1 day ago

    Default job background
    Description

    Role and Key Responsibilities:

    Tech Leads will proactively work as a team on closed Azure cases. This will involve:

    • Analysing incident trends.
    • Identifying what the root cause of the incidents were as part of problem management.
    • Putting remedial actions in place to present the issue from reoccurring in the future.
    • Presenting their findings back to MSFT CSAMs, which will require a good level of technical writing.

    Tech Leads will provide coverage globally with the exception of Japan and will work local Indian hours.

    Key skills & knowledge:

    • Excellent listening and comprehension skills. Strong customer service focus.
    • Engage professionally and confidently with enterprise-level customers in a complex business environment.
    • Communicates complex concepts and issues effectively, selecting appropriate language, tone and format for the audience.
    • Preferred technical degree or equivalent work experience.
    • >1 year Azure technical support experience.
    • Deep understanding of PCs and operating systems relevant to Microsoft products, strongly developed analytical and troubleshooting skills.
    • Working knowledge of Windows servers, Active Directory, Operating Systems, Networking, SharePoint and Microsoft Office Product Suites
    • .

    Education – Graduate

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